BES2 Systems Administrator

Tampa, FL
Jun 19, 2017
Jun 22, 2017
Full Time
The Blackberry Enterprise Server (BES) Engineer provides technical Tier 3 support services for an extensive infrastructure that provides a global, state-of-the-art BES environment supporting thousands of users in countries around the world. The ideal candidate will have significant enterprise experience including the deployment and maintenance of BES based solutions within a large, global infrastructure framework. The successful candidate will have the demonstrated ability to manage complex tasks and will have excellent written communication and customer service skills.


Support system re-design, enhancements and/or upgrades to existing production BES systems Support test and deployment of new enterprise-wide BES systems/solutions Test new mobile device capabilities that meet the current and expanding needs of Department employees. Collaborate with Team Lead on future mobility/BES strategies and design enhancements for the mobility/BES infrastructure and enterprise architectures. Engage vendors for advanced troubleshooting, recommendations for system enhancements Provide technical input and present recommendations and solutions to decision makers including both Government and Contractor staff. Provide general systems engineering support with regard to the BES product set. Support Tier 1 and Tier 2 Operational staff to troubleshoot and resolve escalated incidents and/or service requests; perform advanced technical analysis and troubleshooting Document system changes and participate in change control meetings Update and maintain SOPs, A&A and system design/architecture documents. Implement secure mobile solutions that deliver email, calendar, contact information and Department-specific applications.

Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 5-8 years of directly related experience in systems administration and analysis.

 - Minimum of 3 years’ experience as a Tier 3 support technician for an enterprise BES solution with 5+ years’ related experience and deep technical expertise with Blackberry Enterprise Server that includes BES support/operations. - Experience managing & supporting systems, configuration management, and technology deployments across large, distributed environments.  Required Experience/Skills/Attributes Technical understanding of BES core integration technologies (BlackBerry Enterprise Server 10 and 12) to include integration with Windows Active Directory, Microsoft Exchange, and SQL Databases. Working knowledge and/or familiarity with other Mobile Device Management (MDM) or Enterprise Mobility Management (EMM) solutions Solid understanding of core Windows infrastructure technologies (GPO, CIFS, and DFS) and how they affect/interact with BES within the enterprise. Solid understanding of networking in a Cisco environment and how the network affects/interacts with BES within the enterprise. Strong communication, analytical, customer service, team leadership, problem solving, organization, and interpersonal skills. Ability to interface with vendors and clients (internal and external). Ability to analyze situations and formulate recommendations to higher levels. Ability to write technical and operational management documentation (system operating procedures and update engineering documentation, and operational run books). BlackBerry Certified System Administrator  Desired Experience/Skills/Attributes - MCSA Server 2012 Highly Desired - Sec+ Certification Mandatory upon employment - MS Server 2012 R2 Experience - MS SCOM/SCCM Experience - Prior experience working within the Department of Defense is a plus.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.