Help Desk Manager/Information Technology

Employer
Non-Profit
Location
Washington D.C.
Salary
55,000.00 - 65,000.00 Annual Salary
Posted
Jun 16, 2017
Closes
Jul 21, 2017
Function
IT
Industry
Nonprofit
Hours
Full Time

Building Owners and Managers Association International

Position Description

Title:                                                      Help Desk Manager/Information Technology

Reports to:                                          Director of Information Technology

Position Status:                                                Exempt

Position Classification:                                     Manager

Salary Range                                      55,000.00 - 65,000.00

Qualifications

College degree in Information Technology or minimum five years of relevant experience required.

 

Position Authority

Negotiating, counseling and other authority necessary to carry out the specific responsibilities of the position.

Position Objectives

Assist in the all activities related to management of BOMA International’s hardware,  software applications and end-user support.

Specific Responsibilities

  • Provide internal IT Help Desk support to 35 BOMA employees. 
  • Responsible for deployment, maintenance and support of desktop systems, mobile devices, printers and assistance in maintaining IT infrastructure, including server back-up process.
  • Responsible for the maintenance and update of VOIP telephone system.
  • Assist in staff training to develop staff self-sufficiency on hardware and software.
  • Act as the main staff liaison for Listserv programs.
  • Maintain an inventory and monitor useful life of IT fixed assets.
  • Track software licenses, and renew as needed.
  • Research and prepare scope of work, and prepare recommendations for proposed IT projects and purchases. 
  • Other responsibilities as assigned.

Skills

  • Excellent customer service.
  • Effective communication skills with end users.
  • Strong Hardware and Software troubleshooting skills
  • Familiarity with aspects of TCP/IP networking
  • Experience installing, configuring and maintaining Windows desktop Operating Systems
  • Experience installing and configuring mobile devices (laptops, tablets, smartphones)
  • Industry Certifications (E.g. CompTIA, A+, Net+, Microsoft Certifications a plus)

Relationships

Other staff, BOMA Association Executives (BAEs), BOMA members, volunteers, vendors and outsourced service providers.

Applying

Please submit your resume, cover letter, and salary requirements to Charles Longcor, Director of Information Technology & Research Systems at clongcor@boma.org.

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