Enrollment Advisor I (Seasonal)

Connections Academy
Columbia, MD
Jun 16, 2017
Jun 21, 2017
Accountant, IT
Full Time
Company Summary:Founded in 2001, Connections Education is a leading provider of high-quality, highly accountable online education solutions for schools, school districts, and students in grades K12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, Connections Education brings full-time online and blended school to 65,000 students across the US and abroad, and delivers online courses to over 340,000 students. In total, over 400,000 students in the US and 48 countries will receive online learning from Connections Education in 2017. Connections Education is based in Baltimore, Maryland and was named a Top Workplace by the Baltimore Sun for the third consecutive year and a 2013 Best Place to Work by Baltimore magazine. Regularly recognized for its outstanding curriculum and leadership, Connections Education is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Education is part of the global education company, Pearson.Position Summary: Working from an office in Columbia, MD, the Seasonal Enrollment Advisor I's primary responsibility is to assist families through the enrollment process. The Seasonal Enrollment Advisor will function as part of an inbound phone queue that families can utilize to ask questions and receive assistance with enrollment related matters. The Advisor will become an expert at the regulatory and eligibility requirements for each program and act as an advocate to our families as they complete the enrollment process. The Enrollment Department is the critical first connection between Connections Academy and our families, and it is essential the Enrollment Advisor I facilitates professional, sensitive, informative and responsive interactions that turn potential students into long-time members of the Connections Academy family.Hours & ScheduleTraining Hours: 9:00am-5:30pmProduction Hours (after training): 12:30pm 9:00pm (1/2 hour lunch included. Hours are subject to change depending on business need)Responsibilities: Handle inbound calls in a phone queue setting, assisting families through the Connections Academy enrollment process.Communicate with enrolling and enrolled families via electronic correspondence.Act as a liaison between the schools and enrolling families to resolve issues that may impede enrollment.Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process. Provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with reenrollment.Requesting learning materials and/or equipment for enrolled families.Maintain and improve quality results by adhering to standards and guidelines during communications with families.Others duties as assignedSome college preferredExcellent customer Service skillsAbility to work in an ever-changing, highly structured environmentProficient in Microsoft Word, Excel, and Google applicationsAbility to relate prior experiences to solve new problemsHighly organized, self-motivated, committed to quality workMust be able to learn quickly and multi-taskAbility to pay close attention to detailAbility to manage stressful situations in a calm, courteous and efficient manner

Similar jobs