Work@Home Generic Requisition for Virginia

Employer
Sitel Operating Corporation
Location
Herndon, VA
Posted
Jun 16, 2017
Closes
Jun 21, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
About Sitel Work@Home SolutionsSitel Work@Home Solutions (TM) is a virtual employee-based team supporting global fortune 500 companies in the insurance, retail (clothing, toy) travel & leisure, sport and telecommuting industries, just to name a few.Sitel believes that great customer experiences are powered by people who love what they do and were they work. Our culture is one that invests in the growth and development of our human capital - you. We hope you'll consider joining the Sitel Work@Home Solutions (TM) team!About UsAs caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.Qualifications* Prior customer service experience* Sales experience* Prefers working in virtual self-management/self- motivated environment* Excellent verbal and listening skills* Professional and articulate voice* Home office that is noise & distraction free* Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support* Excels working in a fast paced environment with evolving business needsTechnical RequirementsComputing Minimum SpecificationsDesktop or Laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible)Operation system - Windows 7, Windows 8, and Windows 10All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed)A separate 19" Monitor with 1280x1024 minimum resolution (this does not include monitors associated with an All-In-One or AIO unit)* Anti-Virus - Symantec, McAfee, AVG, Windows Defender, Trend MicroFor Windows SystemsRAM - Required 4 GB for Windows 7, Windows 8 & Windows 10Processor Speed - Dual Core 2 Ghz or betterFree Space - 20 GB2 available USB portsInternet - Minimum Specifications:Internet speed - download speed 1.5 MB; upload speed 1.5MBISP must be highly stable with no packet loss and latency under 100msDSL or Broadband Required - WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT allowedHome Router with wired link to PCSitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks performance.Other Technical Requirements: Approved USB HeadsetPlantronics - Blackwire Corded HeadsetC300 (C310 and C320),C420, C435,C600 (C610 and C620),C700 (C710 and C720What we offerUnique opportunity to work from the comfort of your own home while earning a regular hourly paycheckPaid trainingSet schedules - majority of shifts are 31-40 hours/week with other opportunities availableCareer advancement opportunities, 70% of our leaderships roles come from internal promotionsMedical and dental benefits for full-time employees401(K) Retirement MatchOpportunities to earn additional income through incentive opportunitiesVacation and holiday payEmployee discounts with Sitel's many major brand-name partnersWorld class virtual team / coaching work environmentEducationHigh school diploma or equivalent