Customer Care Specialist - Proficient in Spanish

Employer
Sparks Group
Location
Arlington, VA
Posted
Jun 16, 2017
Closes
Jun 21, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
Job Summary/Company:Sparks Group has partnered with a massive organization who is seeking a motivated and experienced Customer Care Specialist. This individual will be responsible for resolving and documenting all customer issues while also maintaining strong customer satisfaction. Apply now!Responsibilities: Settle all customer complaints both internal and external Verify and collect all case information through email, telephone or any other forms of communication Solve all customer complaints through social media outlets Help to develop customer service processes Manage and maintain master data Bring cases to the appropriate personnel when necessary Make sure appropriate customer service is being performed and provide any feedback to Customer Service ManagementQualifications/Background profile: High school diploma Advanced to fluent in Spanish 2-4 years of customer service experience Flexibility and availability to work evenings and weekends Professional and calm demeanor Excellent communication skills, both written and verbal Ability to work in a fast-paced environmentQualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!