Utility Porter (National Harbor)
Grade: POSITION SUMMARY:It is the primary responsibility of the Utility Porter to maintain the cleanliness of the kitchen area by cleaning pots, pans, stoves, kitchen equipment and washing dinnerware, flatware, and glassware and properly cleaning and sanitizing kitchen utensils. . All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, including standards set by the local health department.POSITION RESPONSIBILITIES/DUTIES:* Maintains the highest standards to ensure the quality and cleanliness in the kitchen area.* Operates warewashing in accordance to sanitization and safety standards.* Receives soiled dinnerware, flatware, and glassware, placing items according to size and likeness into warewashing equipment. * Removes washed dinnerware, flatware, and glassware as needed and stacks them according to size and likeness for future use.* Stocks china, glass, silver, and miscellaneous kitchenware.* Utilizes proper cleaning chemicals for designated cleaning and sanitization and uses proper PPE.* Cleans and sanitizes soiled kitchen utensils, pots, pans and miscellaneous kitchenware.* Changes and filters grease.* Returns items not satisfactorily cleaned for a second wash.* Sweeps and mops kitchen, refrigerator, and freezer floors.* Scrubs walls, ceilings, trashcans, and all other applicable surfaces to standards set by the Company.* Handles recyclables and food waste to the standards set by the department. * Picks up and disposes trash in designated areas.* Cleans floor mats per department standard.* Assists with the receiving and disposition of orders from vendors and warehouses, and works with a pallet jack, fork lift, automatic power washer and other cleaning equipment. * Removes, cleans and returns hood filters according to Company standards. * Cleans kettles, tilt skillets, stoves, and all other equipment as needed. * Removes and places soiled linen in hamper.* Maintains and strictly abides by State sanitation/Health regulations and Hotel requirements.* Maintains excellent guest relations and provides customer service as needed. * Other job tasks as assigned. SUPERVISORY RESPONSIBILITIES:* NoneEDUCATION and/or EXPERIENCE:Required:* N/APreferred:* High school diploma or equivalent.* Six (6) months of related kitchen experience in a professional setting.* Previous experience working in a similar resort setting.* Bilingual, with English as the primary or secondary language.CERTIFICATES, LICENSES, REGISTRATIONS:* Food Handler's Card where applicable.* ServeSafe certification where applicable.KNOWLEDGE/SKILLS/ABILITIES:* Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.* Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.* Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free. * Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.* Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.* Adaptability/Flexibility: The ability to work in ambiguous situations and change one's style or approach in response to differing circumstances. This includes being open to change and new information; adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles; and adjusting rapidly to new situations warranting attention and resolution.* Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others. * Safety Orientation: The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.* Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.* Cleaning Supplies and Chemicals: The ability to handle, label, use, and store cleaning supplies and products in a safe and effective manner. This includes knowledge of the appropriate product for a given situation, as well as the hazards and safety precautions required for each product.* Kitchen Equipment Knowledge: The ability and willingness to learn how to safely use all kitchen equipment.* Cleaning Kitchen Tools/Equipment: The ability to clean kitchen tools (eg, knives) and equipment (eg, grills, slicers, wedgers, fryers). This includes knowledge of sanitation standards for specific items and 'clean as you go' procedures.* Trash Handling and Removal: The ability and willingness to handle and remove trash, sanitize trash cans, and recycle appropriate trash items. * Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.* Stress Tolerance: The ability to work productively and effectively when faced with stressful work situations and time pressures. This includes maintaining stamina, patience, and effective interactions with others under stressful working conditions, and maintaining a calm, controlled, professional manner when facing high pressure and demanding situations.* Following Policies and Procedures: The ability and willingness to learn and follow the company's policies, procedures, and regulations related to operations, guest relations, human resources, safety, security, and loss prevention.* Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes.* Teamwork: The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others' ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities.* Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.