Member Liaison - Washington, DC (DC residents preferred) -Sign on bonus available for DC residents
Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide. Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Location: Washington DC The Member Liaison serves as a member liaison for individuals who request assistance by providing status or information regarding rescission and/or rescission review process. This position is a single point of contact for the member regarding Individual Services operational departments, including Underwriting, Membership and Customer Service regarding rescissions and/or rescission reviews. Primary duties may include but not limited to: Functions as a subject matter expert for the Individual team with a strong emphasis on gathering any applicable information and/or documentation to ensure a fair review is completed. Facilitates the member's understanding of the rescission and/or rescission review process. Assists in developing and implementing departmental policy and procedures that remove barriers to customer satisfaction. This position requires extensive operations experience in multi-functional units. Ability to use superior communication skills to diffuse emotionally charged situations while maintaining rapport with the customer. Ability to collaborate with several departments including Underwriting, Medical Investigations, Grievance & Appeals, Claims, Membership, and Legal. Records information for management to facilitate ongoing service and quality improvements. Proactive outreach to members to help schedule appointments, follow-up on the appointments, assist with grievance prevention, develop strong rapport with members including senior citizens and complex populations. High school diploma or equivalent Customer service experience Good verbal and written communication skills Extensive operations experience in multi-functional units. Previous clinical experience in a patient environment is a plus. Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.