Customer Service Representative

Hanover, MD
Jun 14, 2017
Jun 21, 2017
Customer Service
Full Time
Hertz Car Rental is hosting a hiring event for individuals interested in a Counter Sales Representative Opportunity!! Date: Wednesday, June 28, 2017 Time: 10:00AM - 3:00PM Location: Hertz/Dollar Thrifty Car Rental 7416 New Ridge Road Hanover, MD 21076 Position Available: Counter Sales Representative / Customer Service Representative - $4,000 Retention BonusThe Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.The key responsibilities and accountabilities are: Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer's travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells. Answer telephone calls in a timely manner in accordance with best practices and policy standards. Liaise with various Hertz departments Achieve personal sales goals while supporting the goals of the team Answer questions and provide directions in a courteous and expeditious manner. Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Keep work area organized and free of clutterEducational Background:High School Diploma or equivalentExperience: A minimum of one year of sales or customer experience in a high volume or service oriented environment Passion for customer service and attention to detail - Goes the extra mile Proven strong sales and closing skills and the ability to friendly, engaging manner Motivated to achieve and exceed targeted goalsHireLive is the leading Sales, Retail and Management recruiting firm nationwide. We work with multiple Fortune 500 companies to help them find top talent. To be considered for other opportunities in your area visit for more information. HireLive focuses on bringing candidates and companies together.

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