Interior Designer

Employer
La-Z-Boy
Location
Lutherville-Timonium, MD
Posted
Jun 14, 2017
Closes
Jun 21, 2017
Industry
Retail
Hours
Full Time
BASIC FUNCTION: Designingand creating comfortable and functional environments that represent client'slifestyle, taste and budget. Be a professional Design Consultant through theuse of the La-Z-Boy In-Home Design program and drive top line sales through theuse of selling principles including approach, rapport building, needs discovery,customized portfolio presentations, answering objections, closing, follow-up,after sale service, and continuing contact with all previous and potentialcustomers. Strive to create long-term relationships that will lead to increasedsales and profitability. KEY RESPONSIBILITIES: In-Home Design * Schedule professional home consultations topresent customized room designs, including sample fabrics, furniture, tablesand accessory recommendations as well as the benefits of a professionalinstallation service * Executeand champion the In-Home Design process per company guidelines * Responsible for creating grassrootsopportunities to increase the overall performance of the In-Home Design Program* Accurately complete order information, collectdeposits and fees, keep orderly customer records, and research customerpayments and deliveries * Responsible to support design related functionsin the store and maintain an up to date customized portfolio including beforeand after pictures of previous In-Home design projects. * Considerableindependence is required for the In-Home Design process Drives Sales * Consistentlyachieve established In-Home program sales goals. * Team with Store Manager, Sales Managers andAssociates to promote the In-Home Design program and drive overall store sales * Maximizestore promotions, marketing initiatives, and grassroots programs * Maintainstrong knowledge of features and benefits of existing and new product line * Meetestablished goals as set by management Customer Focus * Meetand greet customers that come into the store * Ensure that each La-Z-Boy customer has aninformative and positive experience by using good customer service skills andknowledge of products Page 1 of 2JOB DESCRIPTION Make sound business decisions to deliver customer satisfaction and promote team environment People Development Assist with training, coaching and developing Sales Associates, In-Home Designers and other store staff Maintain a positive working relationship with all store associates Effective manager on Duty (MOD) Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness. Adhere to general store operational procedures and guidelines May be responsible for opening and closing of the store Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it. Show a sense of urgency, enthusiasm and excitement with the staff and customers Other duties as assigned MINIMUM JOBREQUIREMENTS: Bachelors degree in Interior Design preferred (not required) or previous design experience in a comparable home furnishings role CIDA accreditation and/or ASID membership preferred (not required) Previous selling experience strongly preferred Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint CAD training a plus Experience in using floor and space planning applications Knowledgeable of general principles of home decor and design (ie, furniture, carpet, draperies, and color schemes.) Excellent communication skills, customer service skills, and organizational skills Strong interpersonal skills to effectively communicate and build rapport Ability to effectively manage time and conflicting priorities Ability to work effectively and productively with others as a team Ability to work the schedule and hours dictated by business needs Ability to work evenings, weekends and holidays as required Initiative to meet assigned goals, missions and objectives Strong attention to detail