Information Technology Support Specialist
The Federal Circuit is unique among the thirteen Circuit Courts of Appeal. It has nationwide jurisdiction in a variety of subject areas, including international trade, government contracts, patents, trademarks, certain money claims against the United States government, federal personnel, veterans' benefits, and public safety officers' benefits claims. Appeals to the court come from all federal district courts, the United States Court of Federal Claims, the United States Court of International Trade, and the United States Court of Appeals for Veterans Claims. The court also takes appeals of certain administrative agencies' decisions, including the United States Merit Systems Protection Board, the Boards of Contract Appeals, the Patent Trial and Appeal Board, and the Trademark Trial and Appeal Board. Decisions of the United States International Trade Commission, the Office of Compliance, an independent agency in the legislative branch, the Government Accountability Office Personnel Appeals Board, and the Department of Justice Bureau of Justice Assistance also are reviewed by the court.
The Information Technology Support Specialist position is located in the Information Technology Office (ITO) and reports directly to the Systems Supervisor. The incumbent provides technical support to judges, chambers staff, and court staff in the areas of installing, configuring, troubleshooting, and repairing IT hardware and software applications; server and network support; and telecommunication systems support for VoIP and cellular phones. The Information Technology Support Specialist supports major national systems, off-the-shelf software applications, and systems developed and/or customized for local use. The incumbent is also responsible for training judges and court personnel in the use of automated systems and provides support for courtroom technology systems.
After the completion of an initial evaluation period, this position will have the option of working either an Alternate Work Schedule (AWS) or teleworking one day per week.
- Occasional Travel
- You may be expected to travel for this position.
Candidates must possess at least five (5) years of general experience in the information technology field. Candidates must have a strong working knowledge of the Windows Server 2008 or 2012 environment, MS Exchange and Symantec Backup Exec. Proficiency in Windows 7, Windows 10, MS Office (O365 and Office 2010) and Apple IOS is necessary. Must be able to lift and carry up to 50 lbs.
Certification in A+ and either MCSE or Cisco CCNA is preferred.
Candidates must possess at a minimum, a high school diploma or equivalent.
CL-27: Two (2) years of progressively responsible IT experience equivalent to work at the CL-25 level that included the completion of computer project assignments involving systems analysis, computer programming, systems integrations, and information technology project management.
CL-28: Two (2) years of progressively responsible IT experience equivalent to work at the CL-27 level that included the completion of computer project assignments involving systems analysis, computer programming, systems integrations, and information technology project management.
The ideal candidate will have thorough knowledge of capabilities, limitations, and functional applications of information technology; advanced knowledge of networking, operating systems, servers and LAN/WAN technologies; skill in writing program documentation; ability to analyze operating systems and identify complex issues to troubleshoot and resolve a problem or system crash; skill in reviewing procedures, policies, and manuals; skill in coordinating and implementing IT projects; and the ability to manage multiple projects, prioritize work, and meet established deadlines. A bachelor's degree in computer science or a related field is preferred.
Responsibilities of the Information Technology Support Specialist may include, but are not limited to:
Monitors day-to-day operations of IT equipment and systems. Acts as a technical expert in solving computer system problems. Troubleshoots and fixes technical hardware and software program issues. Installs or assists in the installation and maintenance of hardware, new and/or revised releases of national systems, and off-the-shelf software. Advises the Systems Supervisor in areas of technology support, requirements, and capabilities including the anticipation of future requirements and the resolution of potential problems prior to implementation. Assists in the development and eventual implementation of short and long range technological improvements. Responsible for "pushing out" new client-side application upgrades, as required. Provides cabling support.
Provides user support and training to court staff of all levels on the operation of a variety of IT systems. Responds to help desk calls and e-mails. Creates and runs reports. Provides support for mobile computing devices and remote access. Implements and maintains wireless connections throughout the court facility. Maintains the Cisco IP telephone system and cellular devices. Serves as a technical expert with regards to courtroom technology and equipment including audio/video systems.
Assists the Systems Supervisor with the identification of hardware and software needs, as well as the purchase and inventory of IT materials and supplies. Promptly reports all inventory additions, moves, and changes to the court's custodial officer and assists with the completion of physical inventory sightings of IT equipment. Receives, configures, and distributes new hardware in accordance with the Court's cyclical replacement policy.
Assists the Network Administrator with the installation of new network connections and the maintenance and troubleshooting of existing connections and user accounts in a Microsoft environment. Creates, configures, and deletes user accounts. Serves as an alternate in the absence of the Network Administrator. Implements and tests network security measures in order to protect data, software, and hardware. Regularly performs data backups and system startup and shutdown procedures.
Initiates and maintains contacts with other IT court personnel at different locations and levels for the purpose of staying knowledgeable of developments, techniques, and user programs. Participates in local and national conferences and gatherings to enhance continued professional development as well as sharing and learning ways of improving technology applications for federal courts. Identifies and develops technology trends that meet specific needs of the court and its users.
Recommends to the court the implementation of standard policies and procedures pertaining to introduction and utilization of new technology and equipment. Prepares and maintains the documentation, standard operating procedures, and checklists for end users and other technicians.