Program Analyst (Case Manager)

Washington D.C.
Jun 15, 2017
Jun 26, 2017
Analyst, Management
Full Time


CNIC offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS), and Navy Getaways throughout the FFR Program worldwide.

Navy Wounded Warrior (NWW) is the Navy's sole organization for coordinating the non-medical care of seriously wounded, ill and injured Sailors, Coast Guardsmen, their family members and caregivers. Through proactive leadership, we provide a lifetime of individually tailored assistance designed to optimize the success of our Shipmates' recovery, rehabilitation, and reintegration activities. The program is headquartered in Washington, D.C. Region non-medical care providers are located at major Navy medical treatment facilities throughout the U.S., as well as at two Veteran’s Affairs (VA) Polytrauma Centers, and the San Antonio Military Medical Center.

This position is assigned to the NWW (N95) office within the CNIC Fleet and Family Readiness Programs (N9) Directorate and reports directly to the Region Program Director. The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warrior, family members or caregivers. Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive non-medical needs through communication and available resources to promote quality, cost-effective outcomes.

  • 25% or Greater
  • Frequent travel may be required.

  • No


Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Knowledge and understanding of requirements and operations of DoD and Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated wounded warrior and family/caregiver requirements. 

Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program/operations area to consider their impact on programs.

Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which have impact on Navy or NWW goals and objectives. 

Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g.., local commands, regions, and headquarters) and other government agencies.

Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations.

Ability to work effectively on a team.

Ability to work in a stressful environment on time sensitive issues.

The incumbent must hold and maintain access to all relevant Wounded Warrior systems and enrollee database to perform required duties.

Bedside travel is required within prescribed timelines as outlined in CNIC instruction.

Position is telework eligible.

Q - Nonsensitive

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