Help Desk Manager/ Information Technology

Employer
Non-Profit
Location
Washington D.C.
Salary
55,000.00 - 65,000.00 Annual Salary
Posted
Jun 15, 2017
Closes
Jul 20, 2017
Industry
Nonprofit, Other
Hours
Full Time

Building Owners and Managers Association International

Position Description

Title:                                                      Help Desk Manager/ Information Technology

Reports to:                                          Director of Information Technology

Position Status:                                Exempt

Position Classification: Manager

Qualifications

College degree in Information Technology or minimum five years of relevant experience required.

 

Position Authority

Negotiating, counseling and other authority necessary to carry out the specific responsibilities of the position.

Position Objectives

Assist in the all activities related to management of BOMA International’s hardware,  software applications and end-user support for 35 staff.

Specific Responsibilities

  • Install, maintain and troubleshoot BOMA network components including, but not limited to printer setup, installation and configuration, workstation setup, installation and configuration.
  • Provide internal IT Help Desk support to BOMA employees. 
  • Responsible for maintenance of server and IT infrastructure, including server back-up process.
  • Responsible for the maintenance and update of VOIP telephone system.
  • Assist in staff training to develop staff self-sufficiency on hardware and software.
  • Act as the main staff liaison for listserv programs.
  • Maintain an inventory and monitor useful life of IT fixed assets.
  • Track software licenses, and renew as needed.
  • Research and prepare scope of work, and prepare recommendations for proposed IT projects and purchases. 
  • Other responsibilities as assigned.

Skills

  • Excellent customer service.
  • Effective communication skills with end users.
  • Strong Hardware and Software troubleshooting skills
  • Familiarity with aspects of TCP/IP networking
  • Experience installing, configuring and maintaining Windows desktop Operating Systems
  • Experience installing and configuring mobile devices (laptops, tablets, smartphones)
  • Industry Certifications (E.g. CompTIA, A+, Net+, Microsoft Certifications a plus)

Relationships

Other staff, BOMA Association Executives (BAEs), BOMA members, volunteers, vendors and outsourced service providers.

Salary Range

55,000.00 - 65,000.00

Applying

Please submit your resume, cover letter, and salary requirements to Charles Longcor, Director of Information Technology & Research Systems at clongcor@boma.org

BOMA International is an Equal Employment Employer