This position manages individual institutional accounts for electronic products. Account management includes accurate definition of customer, price quotation, processing of licenses, and communication with vendors and customers as needed to ensure retention and growth of customer base and associated revenues. Also includes appropriate record-keeping and support functions. The ability to handle a variety of tasks with frequent changes of priorities is a must. The maintenance and growth of revenue generation is inherent in this position’s scope.
Education and Experience:
- High school diploma required with 5 years in a customer service function preferably in a product licensing environment.
- Bachelor's degree in Business or Liberal Arts preferred with a minimum of 3 years in an account management function. Experience in a subscription-based business is preferred.
- This position requires strong interpersonal skills, especially in providing customer service, handling confidential vendor information, and staff interaction.
- Account management – maintain active relationship with customers, create new customer accounts as needed, organize account information, monitor renewal cycle, engage in appropriate external communication with vendor and customer to ensure renewal and account continuity, and internal communication to ensure accurate billing and facilitate timely payment. Individual accounts range in value from $1,200 to $50,000; representative has primary responsibility for approximately 275 accounts, with total value in excess of $800,000.
- Revenue maintenance and growth – ensure long-term maintenance of revenues through accurate pricing and understanding of accounts. Contribute to revenue growth through identification and pursuit of new customer licenses, either through direct activity or through support of consortium team.
- Customer service – respond to service requests, resolving or referring as appropriate. Includes service on existing accounts as well as responses to inquiries for information and trials.
- Record keeping – ensure that customer records contain current, accurate, and complete information regarding customer, subscriptions, and related communication.
- Research – confirm accuracy of customer information for assigned accounts and appropriateness of pricing structure. Identify opportunities for additional sales.
- Vendor relations support – maintain commitment to vendor-neutral pricing, confidentiality of communications, and timeliness of response to requests.
The American Psychological Association, located at 750 First St NE, Washington D.C., was named a 2014 recipient of the Washington Post Top Workplace. It is metro accessible from the Red Line.
Qualified candidates must apply online through APA’s applicant system and attach a cover letter and resume specifying your salary requirements. Applications that are submitted without both documents are considered incomplete and will not be reviewed for consideration. Once your application is submitted, you will receive a confirmation email. Please make sure to check your Spam folder if you do not receive an email from us.
The American Psychological Association is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.