Experienced Customer Care Manager
Job Summary/Company: Sparks Group is currently seeking an experienced and capable Customer Care Manager for a large company that has recently relocated in Arlington, Va. This individual will have 4-5 years of experience overseeing a team of at least 10 call center professionals. Interested? Please call (703) 821-1911.Responsibilities: Responsible for working with other management level personnel to make sure the department runs smoothly and efficiently while always trying to better all standards Help with scaling the call center to maintain a growing volume of incoming communication such as phone calls and emails Work with other departments and vendors outside of the company to classify and fix any system or process issues Assist with the development and implementation of adequate work force planning and correcting staffing resources Establish and measure key performance signals while monitoring service quality and generating business metrics Monitor service quality Additional duties assigned based on whatever is neededQualifications/Background profile: Bachelor's degree or equivalent work experience 3+ years of experience of management in a high-volume call center Experience in a retail call center environment is preferred Strong and thorough understanding of a call center Exceptional communication skills, both verbal and written Capability to lead, train and grow a team in a fast-paced environment Experience in a retail or grocery industry is a plusQualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!