Information Technology Specialist (Applications Software/Systems Administration)
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The purpose of the position is to provide cross-discipline technical guidance for application administration and configuration with a strong emphasis on application administration.
- Not Required
Applicants must have one full year (52 weeks) of specialized experience equivalent to the GS-12 level in the federal government. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Qualifying specialized experience for this position includes application/system administration for one or more of the following: ServiceNow, Crystal Reports,TeamMate and Tomcat is preferred. Troubleshooting production issues, interoperability between servers, application, web and database. Identify problems, determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
In addition, all applicants must have IT-related experience demonstrating each of the four competencies listed below.
Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (e.g. ideas, facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g. technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives and to make recommendations.
In addition to the above competencies your resume must reflect your experience in the below knowledge, skills and abilities (KSA):
- Performance tuning/configuration for Applications.
- Knowledge of technology essential to Windows and Java applications (experience with Apache Tomcat, IIS Java is preferred).
- Ability to communicate in writing, in order to design, document, install and maintain complex IT systems; providing guidance and exchange of information with technical and non-technical people.
Education cannot be substituted for experience at this Grade level.
Cover letter is required. Applicant must address troubleshooting production issues in their cover letter (no more than one page please).
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