Supervisory Program Manager

Washington D.C.
Jun 14, 2017
Jul 18, 2017
Full Time

About the Agency

This position is located in the Office of the Director for Integrated Support Services, Office of the Chief of Operations, Office of the Librarian.

The position description number for this position is 363109.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flextime work schedule.

This is a supervisory, non-bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.


Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to supervise and lead a diverse workforce.**

Ability to provide program management, evaluation and oversight.**

Ability to monitor contracts.**

Ability to interact and collaboratively work with others.

Ability to communicate in writing.

Ability to research, analyze and gather requirements, and perform analytical studies.

Ability to communicate effectively other than in writing.

The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link:

Not Applicable


Supervises a group of employees performing work up to the GS- 13 level. Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Observes workers’ performance; demonstrates and conducts work performance critiques. Provides advice and counsel to workers related to work and administrative matters. Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system, and informal communication channels. Resolves informal complaints and grievances. Recommends appointment, promotion, or reassignment and develops work improvement plans, recommending personnel actions as necessary.

Provides leadership in the planning, direction, and development of complex functions associated with contracts, budget and financial matters. Develops and administers a program for evaluating the effectiveness of operational support programs among the organizations serviced. Participates in the development and documentation of long- and short-range planning efforts. Reviews long-and short-range plans, resource projections, priorities, justifications, etc. Makes recommendations on planning efforts that can be undertaken within existing resource levels and advises on the impact of efforts that require additional program resources. Ensures evaluation methods used determine how well the ISS program and operations are meeting the needs of service units at all levels, and how well managers and supervisors are making effective use of ISS practices. Issues guidelines and implements programs to integrate and align functions and staff appropriately ensuring efficiency, effectiveness, and customer focus. Ensures these efforts are effectively integrated, coordinated and consonant with OCOO strategic directions, goals, and objectives. The incumbent identifies, justifies, and defends resources required to accomplish overall goals and mission of ISS. Analyzes functional planning and program guidance to ascertain and accommodate impact on ISS programmed resources.

Serves as Contracting Officer Representative (COR) overseeing complex service contracts requiring technical knowledge and familiarity with contract policies and procedures. Collaborates with the Library's Office of Contracts and Grants Management (OCGM) to prepare requests for proposals, invitations for bids and other technical proposals to negotiate new or revised contracts or subcontracts for programs, equipment and services. In close consultation with OCGM, identifies and resolves contracting and procurement administration issues in ISS. Plans and executes procurement actions. Interprets regulations and policies for ISS procurement activities. In close collaboration with the OCGM, advises ISS management on matters pertaining to all aspects of contracting, including procedures and policy interpretation. Provides advice and aid to those seeking guidance related to contracting problems with significant impact to ISS. Oversees the contract requirements and contract execution. The incumbent uses an in-depth knowledge of various types of contracts, methods of contracting, and selection factors to formulate appropriate acquisition strategies in support of complex procurement actions not susceptible to treatment by accepted methods.

Serves as an advisor to the ISS Director on operational program policy issues and matters pertaining to contracts and financial operations. Provides expert advice and technical authority on ISS programs, developing policies, strategies, and plans for programs and initiatives. Guidance requires interpretation of many different and unrelated program processes and methods such as interpretations of LC regulations and advice on revisions to existing policies and programs to meet requirements. Recommends long- range program plans, goals, objectives and milestones, which serve as the basis for substantive changes in the organization and administration of programs affecting ISS employees. Prepares reports and/or written analyses regarding Library policies and positions on difficult or complex matters. Actively participates on boards and committees as assigned. Collaborates with all service units for the design and implementation of ISS policies and programs. Establishes and maintains effective working relationships with various Library senior managers, high-level individuals from other Federal agencies, executives of major corporations, industries, and distinguished members of the public, as appropriate.

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