Dispatcher/Customer Service Representative

Employer
Aerotek
Location
Baltimore, MD
Posted
Jun 14, 2017
Closes
Jun 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Aerotek is looking for a customer service representative/technician dispatcher.MUST HAVE: 1-2 years experience in a call center AND both inbound/outbound customer service experienceCandidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. The company has clients that hire them to provide the HVAC and refrigeration equipment. These call center folks will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. This is 1st shift, working 7am-7pm Wed, Thur, Fri and Sat one week and Thur Fri and Sat the next week, keeps rotating. If they work on holidays they will get double time. Because they are 12 hour shifts candidates will be receiving overtime every other week.-Answering inbound calls, providing customer service to all clients -Performing data entry, working on the computer - Using various computer systems, navigating through the computer - Making outbound calls to follow up with clients ensuring customer satisfaction - Learning the products and services to effectively communicate with internal and external employees and clients - Documenting all account information, reviewing accounts, service plans, etcAbout Aerotek: Our people are everything. As a Best of Staffing(R) Client and Talent leader, Aerotek(R) Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.