Renewal Services Representative
Group Benefit Services, Inc. (GBS) is the premier employee benefit plan administrator in the Mid-Atlantic region. Since 1980, GBS has continued to develop creative solutions that help employers achieve their business goals. Our efficient administration, advanced technology, cost containment strategies and creative benefit designs allow our clients to realize their strategic benefit plan and financial objectives. We offer a great work environment along with a competitive salary and comprehensive benefits package. We currently have an immediate opportunity for an Renewal Services Representative position at our Hunt Valley, MD office.The Renewal Services Representative will provide sales and service assistance to broker producers in order to achieve maximum renewal retention results and sale of carrier products to existing Fully Insured business with 1-49 employees and will process the carrier paperwork for existing groups changing carriers and/or adding new products. Responsibilities Phone contact with brokers to discuss account renewals, alternate product options, and promote sale of carrier products. Follow up with brokers to determine renewal decisions and assure successful retention of accounts. Process proposal requests from broker producers for alternate plan options. Process new group enrollment paperwork with carriers including completion of New Business Transmittal for existing accounts changing carriers or adding new products. Utilize CFS Rate Quote Express (RQE) system to create group structure and coordinate balance of establishing the Sold Case in the CFS system. Mark appropriate proposal as Case Sold. Prepare file to move to GBS Account Installation to mirror the set up completed in the carrier system. Comply with carrier audit guidelines with respect to timeliness and accuracy. Coordinate with carrier for problem resolution. Quality review of each case files before submission to carrier and GBS Account Installation Understand commission schedules and special broker arrangements. Provide input to management as needed in developing renewal mailings and determining alternate carrier options. Provide feedback and make recommendations to management regarding broker issues/problems, procedures, and competitiveness of GBS products. Maintain activity log and provide monthly report to Manager, Broker Services. Assist, as needed, in the preparation of renewal mailings and reviewing and processing renewal elections/paperwork for department. Keep informed regarding benefits, carriers, products, procedures, systems, laws and legislation. Other duties as assigned This list is not intended to be an all-inclusive representation of the responsibilities of this position, but instead, is intended to present a summary of its major functions. Specific assignments may be changed at the discretion of management.Education, Training, Licensing & Certification Requirements Life & Health License required or willingness to obtain within 6 months. Experience Requirements Prior Renewal/New Business Quoting experience preferred. Must be detail oriented with a focus on accuracy and timeliness. Excellent written and verbal communication skills. Must be organized and flexible. Must have ability to handle a large volume of work. Ability to evaluate problems and recommend solutions. Strong computer skills: Microsoft Word, Outlook, Excel.