Customer Service Representative

Employer
APWU Health Plan
Location
Glen Burnie, MD
Posted
Jun 14, 2017
Closes
Jun 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
The APWU Health Plan, a health insurance company located inGlen Burnie, MD, is seeking a Customer Service Clerk. The successful candidate will respond to phone inquiriesregarding healthcare eligibility and coverage questions. Must be able todecipher complex eligibility information from a variety of electronic sourcesquickly, and deliver them courteously and effectively to our largely seniormembership population. This is a high volume call center position subject to highproduction and quality standards. The individual we seek must possess 2 years of healthcare customerservice experience, a demonstrated knowledge of medical terminology, and be PCproficient in a windows environment. Excellent listening and communication skillsare required. Must have stable workhistory. Successful candidates must beable to work multiple shifts, to include 11:30 am to 7 pm, and will besubject to a criminal records check and drug screening prior to offer; this isa Union position. We offer a competitive salary, excellenthealth/dental/vision/life insurance, 401(K), company paid pension, generousvacation leave. Please apply online by 06/30/17. EEO M/F/D/V; Drug-Free Agencies - APWU Health Plan does not accept unsolicitedresumes from third party vendors. Only resumes received for a specific opening fromcontracted agencies/vendors will be considered. Any unsolicited resumes sent toAPWU Health Plan will not be recognized and such agency will have no recoursefrom APWU Health Plan.