Customer Service Supervisor

BrightKey, Inc.
Annapolis Junction, MD
Jun 14, 2017
Jun 21, 2017
Full Time
CUSTOMER SERVICE MANAGERBRIGHTKEY is a different breed of outsourced services and support company, distinguished by our approach, our structure, our philosophy, and our skill sets. We are known for our smart thinking and our friendly, flexible service. All efforts focus on putting you at the top of your market, benchmarking and improving on results, and providing a launch pad for new ideas, new directions, and new business initiatives. We welcome the opportunity to challenge our own assumptions, push the envelope, and explore new opportunities. At BrightKey, "We'll Handle It for You"! New angle on customer service . . . It used to be about answering the phones, but customer service has gone way beyond that. The BrightKey Call Center is filled with professionals who handle customer inquiries and order processing by email and web chat, in addition to the more traditional phone, mail, and fax. We've now re-named our Call Center to better convey the full range of services we provide. BrightKey's Customer Care Center-currently expanding to accommodate growth-will take care of our client's customers in the way they prefer to communicate. We are currently in need of a Customer Service Manager to join our team. This position will be responsible for an assigned group of clients and staff including; staff development, training, process improvement, profit levels, performance monitoring and evaluation. Primary responsibility for client relations and retention. Applicants must have: Ability to multi-task across multiple organizations and departments. Experience and comfortable with public speaking. Experience interacting with and presenting to senior management. Ability to occassionally travel overnight for up to a week at a time for client meetings and conferences. Engaging approach to face to face client interactions. Ability to lead by example by addressing overflow queue calls and resolving escalated situations. Experience training and coaching team members to ensure consistently high service levels. Experience with managing data collection and presentation. keywords: customer service manager, customer support manager, manager, support, management, staff development, performance monitoring, training, process improvement, fast trak, tribe, agon, vivid HS Diploma or equivalent. Positions require experience with MS Word, Excel, and Outlook. Candidates must be able to type at least 35 wpm.Previous experience required. Background and credit check required.Competitive wages and benefits package including health, dental, vacation, holidays, and 401K. You may obtain an application from our website, click on About Us and go to Careers.Applications and resumes may be submitted via mail, fax or email.9050 Junction DriveAnnapolis Junction, MD 20701Fax: 240-646-7090Email: [Click Here to Email Your Resume]BrightKey is an Equal Opportunity Employer.

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