Customer Service Representative

Employer
Ultimate
Location
Odenton, MD
Posted
Jun 13, 2017
Closes
Jun 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service Representative* Customer Service Representatives, you're needed to help us fulfill our company's purpose and promise to our prominent customers! You'll use your experience at providing outstanding customer service to assist our client's customers in a fast paced office environment. Located in Elkridge, with easy commute routes to 100 and 95. Job Responsibilities As a Customer Service Representative, you will interact with customers to provide information in response to inquiries about our client's products and services, handling and resolving customer complaints. Additional responsibilities of the Customer Service Representative role include: - Listening customers' questions and concerns, providing answers or responses as needed - Working with customers in a fast paced call center environment, providing information about products or services, cancelling accounts, or obtaining details of complaints - Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken - Reviewing or making changes to customer accounts Requirements Outstanding candidates for the Customer Service Representative role have strong communication skills and are able to create positive interactions with customers in a fast paced call center environment. Additional requirements of this Call Center Associate role include: - High School Diploma or equivalent - 2 to 5 years' experience in a customer service role in a call center environment - Customer Service experience / personality and excellent data entry skills - Experience using Microsoft Office including Word, Outlook, and Excel - Excellent written, verbal, and interpersonal communication skills Benefits - Highly competitive compensation - Preventative Medical (MEC) Plan, dental and vision coverage - Life insurance w/ AD&D - Short-term disability - Medical indemnity - 401(k) - Paid holidays (based on length of service) - Credit Union membership - Online training modules available to improve skills and software knowledge - Ambassador of the Month honors - Monthly Engage" newsletter just for our Ambassadors - Resume consultation services We are an equal opportunity employer.RequirementsOutstanding candidates for the Customer Service Representative role have strong communication skills and are able to create positive interactions with customers in a fast paced call center environment.Additional requirements of this Call Center Associate role include:High School Diploma or equivalent2 to 5 years' experience in a customer service role in a call center environmentCustomer Service experience / personality and excellent data entry skillsExperience using Microsoft Office including Word, Outlook, and ExcelExcellent written, verbal, and interpersonal communication skills