Lead Training Specialist

7 days left

Location
Hattiesburg, MS
Posted
Jun 14, 2017
Closes
Aug 31, 2017
Function
Trainer
Hours
Full Time
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.

 

General Dynamics Health Solutions (GD Health Solutions), part of General Dynamics Information Technology (GDIT) is seeking a Lead Trainer to support a dynamic and fast-paced call center.

 

The ideal candidate will have ample experience to prove:

  • Highly effective oral and written communication skills with a variety of audiences;
  • Ability to develop long-term, positive working relationships with clients and stakeholders;
  • Exceptional facilitation skills, and the ability to stand and deliver training as well as coordinate outside resources.
  • Develop problem-specific training modules.
  • Knowledge of best practices in instructional design developing instructor-led courses, webinars, workshops and online programs, and utilizing technology-related resources to foster learning.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to work independently and to interact successfully with project staff.
  • Develops, organizes, and conducts training and educational programs for customer personnel.
  • Develops, tests, maintains, and delivers training programs and related materials in support of customer training objectives.
  • Establishes course content and objectives.
  • Conducts training sessions and develops criteria for evaluating the effectiveness of training activities.
  • Maintains records of training activities, participant progress, and program effectiveness.
  • Updates course documentation on a regular basis to ensure timeliness and relevance.
  • Maintains current knowledge of relevant technologies as assigned.
Working with the project management team, the Lead Trainer ensures that all Call Center staff receive timely and appropriate training specific to their job responsibilities, including new hire training and ongoing refresher trainings.  The Lead Trainer is also responsible for tracking all training class participation, evaluating trainee performance, scheduling all project training, and ensuring all training class stay to date on mandatory corporate training. 

 

Key Responsibilities Include, but are not limited to:

  • Provides support and subject expertise related to training management and compliance, including an understanding of adult education best practices, industry trends, and governmental requirements.
  • Maintains responsibility for the management of training and development and delivery, effectively influencing change, improving existing processes, and building strong relationships across the entire organization.
  • Works with the Call Center Manager and Quality Assurance Lead to develop targeted training that will support all project staff.
  • Develops training schedules based on the evaluation of the need for new project staff.
  • Evaluates the need for training and provides training to all project personnel on an initial and ongoing basis.
  • Tracks project team completion of all project and corporate required trainings.
  • Performs other duties as assigned by management.
Candidates must be willing to submit resumes to be included in the final proposal submission to the Client. Employment is contingent upon contract award.

Education
  • Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work/military experience.
  • Preferred qualifications include Project Management or Learning Certification.
Qualifications
  • 2-5 years of directly related experience in the development and delivery of technical training programs.
  • Three (3) years of experience developing and implementing training programs in call center or customer service environments.
  • Candidate must have prior training experience in a customer service or call center environment, preferably on a health services or public health program. 
  • Experience working with the Centers for Disease Control and Prevention, the National Institutes of Health, or a similar organization is highly preferable.
 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.