Unified Communications Administrator
- Ensure full interoperability and a seamless connection between all internal and external systems to include, but not limited to, DISN Video Services -Global (DVS-G), NIPRNET, SIPRNET, and JWICS - Provide detailed network documentation Responsible for the analysis, administration and support of voice, video, and/or data communications networks. - Installs; maintains and repairs voice; data and wireless communications systems. - Analyzes, administers and maintains voice, video, and/or data communications networks. - Manages the usage and performance of voice, video and/or data communications networks. - Maintains network security and ensures compliance with security polices and procedures. - Evaluates hardware and software, including peripheral, output, and related equipment. - Participates in the development and implementation of network-related procedures and standards. - Participates in and may lead aspects of major network installations and upgrades. - Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. - Develops and implements testing strategies and document results. - Provides advice and training to end-users. - Troubleshoots and resolves complex problems. - Maintains current knowledge of relevant hardware and software applications as assigned. - Participates in special projects as required Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. - DoDD 8570 IAT Level II certification required (i.e. Security+CE) - CCNA-Collaboration certification desired, CCNA certification required- ITIL Foundations certification preferred Qualifications 5-8 years of directly related experience in network administration and support. - Strong troubleshooting background in networking and communications equipment - Tech Control skills - Strong communication skills (written & oral) - Ability to deal with customers at all levels in stressful situations - Ability to prioritize and dynamically re-task response and recovery actions as situations change - Recent experience with military cryptographic equipment - Managing the configuration and maintenance of voice; data and video equipment - Ensuring that trouble ticket items are Investigated and resolved and that necessary equipment repairs are performed - Overseeing the resolution of circuit issues - Ensuring that system logs and records are maintained- Familiarity with military deployed environments - Understand change management procedures to include scheduling outages in advance with the Government and coordinating with impacted sites/functions - Respond to trouble calls and be able to determine and implement appropriate fix action and document all actions in accordance with established policies - Knowledge of cable protocol/standards - Familiarity with server hardware, communication systems, and intelligence information systems - Working knowledge of TACLANE/FASTLANE - The work is typically performed in an office environment and at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.