Inside Sales Rep - RV Division

Employer
Keystone Automotive
Location
Linthicum Heights, MD
Posted
Jun 13, 2017
Closes
Jun 21, 2017
Function
Sales
Industry
Other
Hours
Full Time
Keystone is the world's leading distributor of aftermarket automotive parts and accessories, providing next-day delivery of 300,000+ SKUs from over 800 suppliers. Our customer base reaches across the US, Canada, as well as supplying customers in 40+ countries around the world. We operate 50+ locations in North America and are headquartered in Exeter, PA, which is nestled in the greater Scranton/Wilkes-Barre area. During our 40+ year history, we have grown from a single auto parts store to become the largest warehouse distributor in our industry. Job Summary: Within a Customer Service Call Center environment, handle incoming and outgoing phone calls and emails. Essential Job Duties: Know and clearly communicate KAO's US Sales Mission Statement & Guiding Principles Know your performance metrics. Know current performance vs. budget. Net sales, Net margin, Outbound calling & general phone statistics, periodic promotional goals, etc. Generates revenue by promoting sales of new and existing products. Account Management: Initiates sales calls to existing customers to assess the need for replenishing inventories. Conduct an in-depth analysis of jobber's business (main business focus, # of employees, # of bays, installations, showroom size, competitive pressures, direct vendor relationships and any unique segment/retail/service needs) Conduct monthly Category / Line reviews with the customer using AS400 data Discuss business building ideas (new lines, new categories, KAO initiatives, re-merchandising of store etc Sell promotions, VSC's, specialty catalogs, etc Sell eKeystone Manage pricing / discounts to grow customers profitably Identify, in conjunction with RSM, OSS and category management, the accounts with the greatest potential to grow and label them as Target Accounts Grow Targeted and Top 20 accounts Outbound Calls and Action Plan Identify growth lines, categories, initiatives, pricing actions, rebates and other value adders in an Action Plan for these customers Review progress and next steps with RSM during regular Target Account reviews Review Target Accounts with assigned Outside Salesperson (OSS) regularly to determine the coordinated next steps to grow the customer Post extensive AS400 'F1' notes with details of recent business conversations with customer and competitive details that may have been received during those conversations Provides ongoing customer and technical service on existing accounts. Processes orders - performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data. Seek out opportunities for up-selling and price negotiation. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Advises customer on substitution or modification of part when part requested is not available. Dispatches delivery of orders, as necessary to comply with customer requests. Observes changes in inventory so as to insure minimum stock levels. Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system. Answer all inbound calls routed to your phone Resolve immediately, answer and place on hold or ask to call back Voicemail is the last resort Assumes other duties as assigned. Keystone is the world's leading distributor of aftermarket automotive parts and accessories, providing next-day delivery of 300,000+ SKUs from over 800 suppliers. Our customer base reaches across the US, Canada, as well as supplying customers in 40+ countries around the world. We operate 50+ locations in North America and are headquartered in Exeter, PA, which is nestled in the greater Scranton/Wilkes-Barre area. During our 40+ year history, we have grown from a single auto parts store to become the largest warehouse distributor in our industry. Job Summary: Within a Customer Service Call Center environment, handle incoming and outgoing phone calls and emails. Essential Job Duties: Know and clearly communicate KAO's US Sales Mission Statement & Guiding Principles Know your performance metrics. Know current performance vs. budget. Net sales, Net margin, Outbound calling & general phone statistics, periodic promotional goals, etc. Generates revenue by promoting sales of new and existing products. Account Management: Initiates sales calls to existing customers to assess the need for replenishing inventories. Conduct an in-depth analysis of jobber's business (main business focus, # of employees, # of bays, installations, showroom size, competitive pressures, direct vendor relationships and any unique segment/retail/service needs) Conduct monthly Category / Line reviews with the customer using AS400 data Discuss business building ideas (new lines, new categories, KAO initiatives, re-merchandising of store etc Sell promotions, VSC's, specialty catalogs, etc Sell eKeystone Manage pricing / discounts to grow customers profitably Identify, in conjunction with RSM, OSS and category management, the accounts with the greatest potential to grow and label them as Target Accounts Grow Targeted and Top 20 accounts Outbound Calls and Action Plan Identify growth lines, categories, initiatives, pricing actions, rebates and other value adders in an Action Plan for these customers Review progress and next steps with RSM during regular Target Account reviews Review Target Accounts with assigned Outside Salesperson (OSS) regularly to determine the coordinated next steps to grow the customer Post extensive AS400 'F1' notes with details of recent business conversations with customer and competitive details that may have been received during those conversations Provides ongoing customer and technical service on existing accounts. Processes orders - performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data. Seek out opportunities for up-selling and price negotiation. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Advises customer on substitution or modification of part when part requested is not available. Dispatches delivery of orders, as necessary to comply with customer requests. Observes changes in inventory so as to insure minimum stock levels. Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system. Answer all inbound calls routed to your phone Resolve immediately, answer and place on hold or ask to call back Voicemail is the last resort Assumes other duties as assigned. EDUCATION: High School graduate or GED equivalent preferred. College coursework desired. EXPERIENCE: One to two years of prior Call Center sales, customer service relations and/or route sales required. Prior automotive experience and knowledge of automotive parts. KNOWLEDGE/SKILLS/ABILITIES: Must be familiar with the company's products and procedures. Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others and be a team-player. Must have the flexibility to work variable schedules, including weekends. Must be able to convey product information and availability to customers. Must possess the ability to deal tactfully with customers. Must be organized, motivated, and a self-starter. MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software. Minimum 35 wpm PHYSICAL DEMANDS & WORK ENVIRONMENT: Must have the ability to work in a Call Center environment where frequent interruptions may occur. Must be able to work under pressure comfortably. PREFERRED QUALIFICATIONS: Call Center and Cash handling experience What We Offer Competitive Wage Excellent Benefit Package 401k with generous company match PTOLKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening. *The existence of criminal conviction(s) does not constitute an automatic bar to employment.