CI10 - Contact Center Customer Service Inbound I

Kelly Services
Hanover, MD
Jun 13, 2017
Jun 21, 2017
Customer Service
Full Time
Our client, one of the leading, national health insurance providers is currently seeking several Customer Care Representatives. The position is located in Hanover, MD. The hours are Monday through Friday, 40 hours per week, pay rate is $20.35 per hour. Anticipated start date is 1/25/2016.Customer Care Representatives will be responsible for growing membership through educating and servicing the Medicaid population, including meeting the communities need for ongoing educational and social service outreach to existing and potential members.Primary Duties may include, but are not limited to: Acts as service representative for assigned projects and a resource to membership and community. Ensures consistent compliance with all state, federal, and company specific requirements. Assists with establishing and maintaining positive relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community. Identifies and collects educational material on community networks and advocacy groups with similar missions and values and communicate the information to management. Provides telephonic assistance, outreach and/or guidance to members and potential members regarding benefit and enrollment questions, and/or providing assistance on any social service needs.Job Requirements and Skills: Requires a high school diploma; 1 year of experience in healthcare or sales/marketing environment; or any combination of education and experience, which would provide an equivalent background. AD or BA/BS preferred.Valid driver license and access to a motor vehicle with valid motor vehicle insurance required. State health insurance licensure preferred.**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the position, you may contact the recruiter recruiting for this position ([Click Here to Email Your Resume]). Why Kelly(R)?At Kelly Services(R), we work with the best. Our clients include 95 of the Fortune 100 (TM) companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.About Kelly Services(R) As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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