Casino Service Bar Cocktail Server (MGM National Harbor)
Grade: POSITION RESPONSIBILITIES/DUTIES:* Completes tasks such as folding/stacking cocktail napkins; stocking straws, picks, and matches; lining cocktail trays; stocking glassware; restocking supply cabinet; inspecting cleanliness and condition of assigned station and service areas and rectifying any deficiencies.* Completes opening and closing duties, which includes: properly storing all reusable goods, removing all items from tables, placing clean items in designated areas, wiping clean all surfaces, restocking supply cabinet, and securing all storage areas.* Follows all proper comp procedures.* Takes orders, and serves food and drinks efficiently and accurately in work area as applicable.* Collects money, while following all proper cash handling and comp procedures.* Places orders, and garnishes and serves cocktails to guests.* Keeps tables, slot banks, and work areas neat and orderly by removing glassware, dishware, ashtrays, and or other items no longer in use.* Promotes and maintains the highest level of service to all guests while staying alert to their needs and responds effectively to guest inquiries.* Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.SUPERVISORY RESPONSIBILITIES:* NoneEDUCATION and/or EXPERIENCE:Required:* High School Diploma or equivalent.* Six (6) months of experience in a similar role in a high-volume customer service establishmentPreferred:* One (1) year previous experience working in a similar resort setting* Bilingual, English as the primary or secondary languageCERTIFICATES, LICENSES, REGISTRATIONS:* Alcohol Awareness Card* Food Handler CardKNOWLEDGE/SKILLS/ABILITIES:* Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.* Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.* Team Work: The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others' ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities.* Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.* Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.* Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes. * Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.* Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.* Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.* Computer Skills: The ability and willingness to learn how to operate the cash register and all point of sale (POS) devices.* Beverage Knowledge: The ability and willingness to learn and obtain a working knowledge of beverages on menu, including characteristics of wine/champagne by the glass, major wines on the list, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.* Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.