The candidate must have IT support experience and a performance history that demonstrates outstanding customer service and troubleshooting skills. The candidate will be responsible for the installation, configuration and support of computer hardware and software, telecommunications equipment, audio/video equipment, as well as specialized court-related hardware and software. The ideal candidate will have appropriate tact to interact directly with the court's judges and special masters, their chambers personnel, and court staff in order to support their technical needs in chambers, courtrooms, and a remote work sites. The candidate should also have an innate sense of follow-through, team spirit, and professional responsibility for the quality of one's work.
- The candidate must have IT support experience and outstanding customer service and troubleshooting skills.
- The candidate.
- The candidate must have strong prioritizing and problem-solving skills.
- Not Required
To qualify at the CL 25 level: One year of specialized experience equivalent to work at CL-24.
To qualify at the CL 26 level: One year of specialized experience equivalent to work at CL-25.
The Court requires the candidate to have a Bachelor's degree in Computer Science or a related field. Five (5) years of specialized experience which demonstrates working knowledge, skills, and abilities to successfully perform the duties of the Technology Specialist may be substituted for the degree requirement.
The successful candidate must be a self-starter as well as detail-oriented. Candidate must also be highly organized and tactful, possess good judgment, poise and initiative, and maintain a professional appearance and demeanor at all times. Candidate must have strong prioritizing and problem-solving skills, solid communication skills (written & oral) and be able to communicate effectively with persons within the court as well as with persons outside the court. A demonstrated ability to work harmoniously with others in a team environment and to exhibit a professional manner at all times is essential.
- Responds to help desk calls and e-mails, logs computer problems, and assists with routine problems; problems that are not quickly resolved are escalated to the next level. Assists with web access. Provides information and assistance to users on applications such as word processing and data entry. Assists with creating user accounts and providing end user training.
- Creates and runs reports. Installs or assists in the installation of upgrades or new or revised off-the shelf/desktop releases. Installs, configures and documents hardware and software used at the court.
- Provides support for mobile computing devices and remote access. Confirms that back-ups are run. Performs inventory control duties.
- Develops, images, and deploys workstation environments to include the installation and optimization of Microsoft Windows operating systems, commercial productivity suites, Lotus
- Notes email software and court-developed applications across a variety of desktop and laptop hardware platforms.
- Provides network cabling support.
- Prepares and maintains documentation, standard operating procedures, and checklists for end users and other technicians. Troubleshoots hardware and software problems. Performs basic system support for telephone systems, such as additions, deletions, and moves. Analyzes help desk logs. Creates user accounts. Creates local court forms from off-the-shelf software. Customizes programs for local needs and trains personnel in their use. Provides day-to-day systems backups and verifies the validity of data.
- Develops and maintains user instructions and guides; provides training to users one on one and occasionally in a group setting.
- Maintains contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and user programs. Monitors day-to-day operations of the equipment and systems. Acts as the technical expert in solving computer system problems.
- Recommends hardware, equipment, and software updates.
- Ensures that patches, software updates, and virus definitions are applied in a timely manner.
- Configures recording equipment and deploys same to courtrooms or in chambers as requested by court personnel.
- Independently identifies, diagnoses, researches, and remedies complex recording hardware and software errors and other non-standard behaviors as reported by users.
- Deploys, sets-up, and activates video and audio equipment used for evidence presentation in the electronic courtrooms and trains members of the bar in the effective use of the same.
- Interfaces independently with the court's telecommunications vendors to facilitate the scheduling of conference call services.
- Other duties as assigned.