Technology Specialist

Employer
USAJobs
Location
Washington D.C.
Posted
Jun 12, 2017
Closes
Jul 14, 2017
Function
Administrative
Hours
Full Time
JOB SUMMARY:

The candidate must have IT support experience and a performance history that demonstrates outstanding customer service and troubleshooting skills. The candidate will be responsible for the installation, configuration and support of computer hardware and software, telecommunications equipment, audio/video equipment, as well as specialized court-related hardware and software. The ideal candidate will have appropriate tact to interact directly with the court's judges and special masters, their chambers personnel, and court staff in order to support their technical needs in chambers, courtrooms, and a remote work sites. The candidate should also have an innate sense of follow-through, team spirit, and professional responsibility for the quality of one's work.

KEY REQUIREMENTS:

  • The candidate must have IT support experience and outstanding customer service and troubleshooting skills.
  • The candidate.
  • The candidate must have strong prioritizing and problem-solving skills.


TRAVEL REQUIRED:
  • Not Required

RELOCATION AUTHORIZED:
  • No

KEY REQUIREMENTS:

Required Qualifications:
To qualify at the CL 25 level: One year of specialized experience equivalent to work at CL-24.
To qualify at the CL 26 level: One year of specialized experience equivalent to work at CL-25.

Preferred Qualifications:
The Court requires the candidate to have a Bachelor's degree in Computer Science or a related field. Five (5) years of specialized experience which demonstrates working knowledge, skills, and abilities to successfully perform the duties of the Technology Specialist may be substituted for the degree requirement.

The successful candidate must be a self-starter as well as detail-oriented. Candidate must also be highly organized and tactful, possess good judgment, poise and initiative, and maintain a professional appearance and demeanor at all times. Candidate must have strong prioritizing and problem-solving skills, solid communication skills (written & oral) and be able to communicate effectively with persons within the court as well as with persons outside the court. A demonstrated ability to work harmoniously with others in a team environment and to exhibit a professional manner at all times is essential.

Confidential