Human Services Assistant

Location
FAIRFAX (FJ85), VA
Salary
$37,616.59 - $62,693.70 yr
Posted
Jun 12, 2017
Closes
Jun 26, 2017
Function
Administrative
Hours
Full Time
Works as part of the Fairfax County Police Department's Major Crimes Division's Victim Services Section team to provide administrative support, by serving as the first point of contact to victims of crime who experienced trauma and in need of assistance in understanding the complexities of the justice process. Other duties include:
  • Explains the complexities of the criminal justice to crime victims.
  • Responsible for managing client flow (timely customer service, client support and de-escalation as needed), and directing clients, external partners, and funders to the appropriate staff or agency.
  • Performs general administrative duties as requested in various capacities, including administrative projects and operations from the victims' services staff.
  • Contacts with the entire victim services staff and externally contacts with clients, community resources, and the community.
  • Regularly contacts with members of the community.
  • Represents the Victim Services Section in a professional manner.
Required Knowledge Skills and Abilities
  • Knowledge of the basic principles of human behavior;
  • Knowledge of word processing and data management programs (Excel, survey software)
  • Ability to communicate effectively to clients;
  • Ability to organize information and records;
  • Ability to communicate in written format;
Employment Standards MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

NECESSARY SPECIAL REQUIREMENTS:
Public safety background check.

PHYSICAL REQUIREMENTS:
Must be able to walk, stand, sit, use keyboard-driven equipment and telephone. Must be able to operate a motor vehicle. All duties will be performed with or without reasonable accommodations.

PREFERRED QUALIFICATIONS:
  • Two years of experience in an administrative support role coordinating multiple service areas for an organization.
  • Previous experience in a professional office setting with strong customer service experience.
  • Some experience in crisis counseling and advocacy, especially with victims of crime preferred.
  • Associate's degree from an accredited college or university with a concentration in Human Services or other related field of study.
  • A suitable combination of education and 3-4 years' work experience may be considered in lieu of degree requirement.
  • Professional fluency in both English and Spanish.
SELECTION PROCEDURE:
Panel Interview.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.