Customer Support Representative

Location
Gaithersburg, Maryland
Salary
$15 - $20 per hour depending on experience
Posted
Jun 09, 2017
Closes
Jul 14, 2017
Function
Customer Service
Career Level
Entry Level
Hours
Contract

Customer Support Assistant- Part Time Contract Position:

A leading biotechnology research firm, is seeking a part-time Customer Support Assistant. (9AM-2PM).

The Customer Support Assistant will report to the Customer Support Manager.

Responsibilities

Provide excellent customer service, answering the phones, processing orders and invoices.

Ensure that CRM/LIMS system have complete and accurate contact information for orders, contacts, and sales activities.

Some activities will include online research to find prospects, researching universities, biotech companies, pharmaceutical companies, and research institutes

Interact with Sales team and Production to improve customer satisfaction by ensuring all Quotes, Reserves and Special Requirement orders are communicated to al teams.

Excellent communication skills and computer proficiency are required.

Prior experience with CRM/ERP systems such as FileMaker and SalesForce experience is a plus.