This position is located in the Smithsonian Institution, National Museum of African American History and Culture.
This position is located in the Information Technology Office (ITO), Office of the Associate Director for Operations (ADO), National Museum of African American History and Culture (NMAAHC) and reports to the Chief of IT Operations and works to ensure that NMAAHC systems and IT support services operate optimally and efficiently.
ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 150 applications are received; whichever occurs first. If the announcement closes on the date that 150 applications are received, all applications submitted by 11:59pm that day will be given consideration, including those in excess of 150.
We encourage applicants to apply as soon as possible to ensure their applications are submitted before the announcement closes. We will not consider applications which are late due to the announcement closing once the above number of applications is reached.
- Not Required
Experience: You qualify for this position if you possess one year of specialized experience equivalent to at least the GS-11 level in the Federal Service or comparable pay band system. For this position Specialized experience is defined as: performing troubleshooting, training and technical support for end users for equipment and services provided by IT; coordinating IT customer support across technology services through the operation and administration of an automated Help Desk system; maintaining a series of enterprise application services and managing a local area network (LAN); and ensuring automated systems are secure from unauthorized use through the use of appropriate tools and software.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
- Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
- Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.
Qualification requirements must be met within 30 days of the job announcement closing date.
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