Information Technology Specialist (SysAnalysis)
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
This position is located within the Office of Infrastructure Information Collection Divisions (IICD), Infrastructure Protection (IP), NPPD. Joining the Office of Infrastructure Protection (IP) means leading the coordinated national effort to reduce risk to our critical infrastructure posed by acts of terrorism, natural disaster, or other emergency.
In this position, you would be responsible for providing IT support services including identifying problems and advising on IT equipment, software, networks, and systems, and providing solutions to customer requests for assistance in resolving the less complex hardware and software problems.
This position starts at a salary of $56,226 (GS-09 step 1 grade level), with promotion potential to $94,796 (GS-13 step 1 grade level). Apply for this exciting opportunity to become a member of the Office of Infrastructure Information Collection Divisions team in the Office of Infrastructure Protection.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Relocation expenses are not authorized. Other recruitment incentives may be authorized.
Who May Be Considered:
Merit promotion and/or non-competitive referral lists may be issued based on the needs of the agency.
More than one selection may be made from this announcement.
Appointments are subject to the availability of funds.
- Occasional Travel
- May be required to be in travel status 1 - 5 nights per month.
To qualify for the grade GS-9:
You must have information technology related experience demonstrating each of the four required competencies: Attention to Detail - Document system requirements to implement configuration management and change control processes; Customer Service - Work with customers to collect and discuss business requirements; Oral Communication - Communicate with employees and managers to plan and advise on work efforts; Problem Solving - Investigate and troubleshoot operating system software problems.
Have at least one full year of specialized experience comparable in scope and responsibility to the GS-7 level in the Federal service (obtained in either the public or private sectors). This experience must include: 1) Consulting with customer on network or system requirements and needs (software, hardware); 2) Monitoring hardware and software to identify and diagnose potential problems; 3) Participating in studies or surveys of new or projected automation technologies to assess applicability and compatibility with existing systems; and 4) Analyzing data to determine appropriate courses of action, alternative approaches and recommendations for modifications, enhancements, or replacements to existing technology;
Have a master's degree or equivalent graduate degree or have completed at least 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Qualifications Must Be Met
The qualification requirements listed above must be met by the closing date of this announcement.
Current federal employees must have served 52 weeks at the next lower grade level or equivalent grade band in the federal service. The time-in-grade requirement must be met by closing date of this announcement.
Submit a copy of your most recent Notification of Personnel Action (SF-50) that demonstrates your eligibility for consideration, e.g., length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, with-in grade/range increases); your current promotion potential; proof of permanent appointment if applying based on an interchange agreement; etc.
Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed and grades received. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information.
Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. All qualifications and time-in-grade requirements must be met by the closing date of this announcement.
New employees must serve a one year probationary period.
This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. § 7501-7533 and 5 CFR Part 752, as applicable).