VISITOR OPERATIONS MANAGER
The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. Under the leadership of Stephen T. Ayers, FAIA, LEED AP, the roles and responsibilities of the Architect of the Capitol cover an expansive and diverse portfolio. The AOC is responsible for the maintenance, operation, development and preservation of 17.4 million square feet of buildings and more than 553 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. The AOC also provides professional expertise on the preservation of architectural and artistic elements entrusted to its care. Learn more at www.aoc.gov.
The AOC prides itself on our Core Values of Teamwork, Integrity, Pride and Professionalism. The PROFESSIONALISM and INTEGRITY of each AOC employee demonstrates our dedication to providing quality services and our commitments to holding ourselves to the highest standards. We recognize that we do our best work through TEAMWORK, each of us lending our individual strengths and talents to the greater goal of the entire team. We respect each other and rely on each other in our efforts to make the AOC a center of excellence. We take PRIDE in what we do and in the honor of serving Congress, the Supreme Court, and the American people each and every day.
The U.S. Capitol and its stately dome have become the international symbols of our representative democracy. From its inception, the Capitol Visitor Center (CVC) was conceived as an extension of the Capitol that welcomes visitors to the seat of American government. Completed in 2008 after six years of construction, the CVC is the largest addition to the Capitol in the 220-year history of the building. The CVC encompasses 580,000 square feet and its footprint is larger than the footprint of the Capitol. The facility lies entirely below ground to respect the views to the Capitol and the historic Frederick Law Olmsted landscape that surrounds the building. The CVC is the new portal to the Capitol and welcomes approximately 2.5 million visitors annually.
- Not Required
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://www.opm.gov/qualifications.
Specialized experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Candidates for the GS-10 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-09) grade level in the Federal service. Specialized experience is defined as experience providing leadership and supervision to a group of employees in a service industry such as a museum, visitor center, retail environment, or equivalent public venue with a strong emphasis on superior customer service.