E9-1-1 and NG9-1-1 Support Technician

Fairview Heights, IL
Jun 07, 2017
Jul 10, 2017
Specialty Trades
Full Time
Perform daily network management, control and administration of the facility and supported networks. Categorizes, isolates, and resolves network and PC computer problems. Performs fault isolation and correction with PCs used within the facility. Works with external NOC customers on 911 systems and VoIP/network issues. Facilitate and document the integration of monitored systems into established support systems. Coordinate and facilitate vendor support of E911 and NG911 computer/phone systems. Support of E911/NG911 will include application, server, and network troubleshooting.


Responsible for the analysis, administration and support of voice, video, and/or data communications networks.

 1. Analyzes, administers and maintains voice, video, and/or data communications networks.

 2. Manages the usage and performance of voice, video and/or data communications networks.

 3. Maintains network security and ensures compliance with security polices and procedures.

 4. Evaluates hardware and software, including peripheral, output, and related equipment.

 5. Participates in the development and implementation of network-related procedures and standards.

 6. Participates in and may lead aspects of major network installations and upgrades.

 7. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.

 8. Develops and implements testing strategies and document results.

 9. Provides advice and training to end-users.

 10. Troubleshoots and resolves complex problems.

 11. Maintains current knowledge of relevant hardware and software applications as assigned.

 12. Participates in special projects as required.

Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 2-5 years of directly related experience in network administration and support.

 Position may require periodic travel to supported sites.

Ability to acquire and maintain a DoD Secret clearance and FAA PIV may be required.

 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.