Sr Technician, Telecom
Job Responsibilities:This task includes continuing Audio Visual Support Center (A/VSC) requirements for the operations andmanagement support for all media operations at the FBI.Operations support accomplishes scheduling resources to support communication events, and facilitating and coordinating connection of those resources to successfully conduct communication events. Communication events are teleconferences, VTC and UC meetings, and live and delayed streaming broadcasts. Teleconferences currently use Polycom infrastructure, Sonus VX900 gateway devices, and the Ectocryp Black solution. VTC meetings currently use combinations of Cisco, Polycom, and Acano infrastructure. UC meetings currently use Microsoft Lync in conjunction with other audio, video, and Instant Messaging (IM) gateway systems. Streaming broadcasts currently use VBrick system technology. All meeting types may include both internal FBI and OGA participants and FBI-managed and OGA-managed sites. Support must be provided to FBI and OGA users and organizations to support meetings. Meetings may also connect with or otherwise leverage other government infrastructure such as JWICS or SIPRNET. Management support achieves properly maintained and secured systems appropriate to the technology. Management support tasks include, but are not limited to configuration updates, periodic system configuration audits, system patching, performing prescribed maintenance, implementing approved change requests, and coordinating system changes with user and other operations staff as required. Resources to be supported are phone conference systems, VTC systems, UC interfaces with users and other agencies, streaming video, and digital signage technologies but may include additional media operations as they are adopted by the FBI. Work requires timely customer interaction, responsiveness to customer needs, concerted follow-through on all operations efforts, and management support to ensure systems are secured, maintained, optimally used, and fully valued. Customers include FBI and OGA contacts. These requirements apply classified processing environments up to and including the SCI level and apply to unclassified processing environments as indicated and otherwise as the need arises. . The contractor shall provide technical and practical knowledge required for scheduling and managing telephone meetings using phone conference systems that may be operated at FBI. . The contractor shall provide technical and practical knowledge required for scheduling andmanaging VTC meetings using VTC systems that may be operated at FBI. . The contractor shall provide technical and practical knowledge required for scheduling andmanaging UC meetings using UC systems that may be operated at FBI. . The contractor shall provide technical and practical knowledge required to troubleshoot meetingproblems, including issues capturing, recording, encoding, transmitting, or viewing streamedmeetings. . The contractor shall provide technical and practical knowledge required to troubleshoot meetingproblems, including issues joining, conducting, or participating in phone conference meetings. . The contractor shall provide technical and practical knowledge required to troubleshoot meetingproblems, including issues joining, conducting, or participating in VTC meetings. . The contractor shall provide technical and practical knowledge required to troubleshoot meetingproblems, including issues joining, conducting, or participating in UC meetings. . The contractor shall provide technical and practical knowledge required for scheduling andmanaging streaming broadcast meetings using streaming systems that may be operated at FBI. . The contractor shall monitor meetings in progress when and only as directed by the government. . The contractor shall support and standard operations and management procedures as they existand are otherwise improved or established. . The contractor shall support process improvement activities by recommending and documentingchanges to existing processes or procedures. . The contractor shall document support activities in accordance with enterprise practices. . The contractor shall ensure gateway connections with other agencies are promptly identified andproblems with gateway connections are resolved. . The contractor shall perform standard system integrity and connection tests to ensure availabilityof all systems. . The contractor shall provide standard performance and usage reports as directed by thegovernment, with current and accurate information adequate for proper management of thesystems. . The contractor shall maintain inventory, support, and maintenance records as directed by thegovernment to meet government purposes. . The contractor shall interact with other vendors in a professional manner to supportdemonstrations, meetings, and other technical venues as requested to meet meeting or venueobjectives. . The contractor shall prepare meeting recordings with closed captioning as required. . The contractor shall prepare meeting recordings for streaming or other publication bycustomizing the recording presentation formats or encoding standards. . The contractor shall perform activities in this task during FBI core work hours or otherwise asrequired to perform maintenance and corrective services outside of FBI core work hours. . The contractor shall perform scheduling, conference support, and troubleshooting activities inthis task during work hours identified for VOC operation. Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience. Qualifications 3-5 years of related telecommunications experience.
- Minimum of 3 years of AV/VTC experience.
- Excellent knowledge of A/V equipment functions and usage.
- Excellent computer skills with knowledge of Mac & PC operating systems.
- Excellent skills in PowerPoint and Keynote programs.
- Excellent communication skills with an ability to give instructions about operating A/V equipment.
- Strong organizational skills and attention to detail.
- Ability to plan and manage work responsibilities under time constraints, without direct supervision.