PATIENT ACCOUNT REPRESENTATIVE - Cash Posting
Sentara Healthcare is seeking a versatile and self-directing Patient Account Representative with excellent customer service, mathematical skills, organization and attention to detail to work in our cash posting department at our Battlefield corporate office in Chesapeake, VA.
The ideal candidate will have experience in a medical, hospital, clerical, or accounting setting with knowledge of
Insurance Explanation of Benefits and remittance advice
Insurance Reimbursement and contractual adjustments
Microsoft Excel and WordThe position will manually and electronically post payments and denials to patient's accounts received from patient checks, insurance, credit card, Bank Lockbox, EFT's, and General Ledger to include preparing, reconsolidation and balancing of these payments on a daily basis. Researching and resolving a variety of issues related to payment posting as it relates to Unidentified Cash, receipt of patient payments and special projects and other duties as assigned. May be required to work overtime, mandatory weekends and additional hours as needed for the month-end closing.Minimum 2yrs experience preferred.
The employee is responsible for the following in assigned areas: billing for medium and low dollar claims, daily reconciliation, registration, auditing, and collection of information. Responds to phone inquiries and follows up to obtain information requested.
High School Grad or Equivalent
Required: None, unless noted in the “Other” section below
Preferred: Billing - 1 year
None, unless noted in the “Other” section below
Required: Communication, Complex Problem Solving, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation
Preferred: None, unless noted in the “Other” section below