IT Operations Engineer
JOB DESCRIPTION: IT Operations Engineers coordinate the integration, deployment, and operations of systems and/or services in the host enterprise architecture. They provide IT support for GEOINT operations and are accountable for the overall success of integration projects, ensuring alignment with Agency priorities and business strategies (e.g., strategic plans, life cycle management plans, investment plans). IT Operations Engineers oversee the documentation, validation, accreditation, and authorization processes necessary to ensure that new information technology systems meet IA and security requirements prescribed by NGA and/or mission partners.
MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online resumes must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement:
1.) Leads day-to-day on-site operations and sustainment (O&S) activities associated with IT equipment, supporting architecture, IT Services, and Data;
2.) Resolves operational IT issues that impact the mission partner's ability to meet mission requirements, ideally in support of an IC or DOD service organization;
3.) Provide system and related technical issues expertise and communicate information about enterprise IT capabilities to relevant parties;
4.) Champion an enhanced customer experience by facilitating and implementing customer initiatives and requirements;
5.) Familiar with the development of quality assurance checklists for all projects; ensures equipment, systems, and software can be configured and operated properly;
6.) Coordinate authorized system outages with key stakeholders and mission partners to gain concurrence for outages ensuring stakeholder concerns are addressed.
EDUCATION REQUIREMENT: A. Education: Bachelor's degree in Computer Science, Computer Systems Engineering, Engineering, Engineering Management, or a related discipline. -OR- B. Combination of Education and Experience: A minimum of 30 semester (45 quarter) hours of college coursework in any area listed in option A, plus experience in IT operations, system engineering, system testing and evaluation, IT project management, or in a closely-related field that demonstrates the ability to successfully perform the tasks associated with this work. As a rule, every 30 semester (45 quarter) hours of college work is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: Six years of experience in IT operations, system engineering, system testing and evaluation, IT project management, or a closely-related area that demonstrates the ability to successfully perform the tasks associated with this work.
LICENSES/CERTIFICATIONS: Must obtain ITIL foundations certification within 12 months. Must obtain Level I DAWIA certification in Information Technology, Program Management, or Engineering within 12 months.
DESIRABLE QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired:
1.) Have current knowledge and understanding of an enterprise level requirements process, workflows and information security processes;
2.) Ability to communicate and socialize IT Strategy and related activities;
3.) Provide GEOINT system and related technical issues expertise and communicate information about IT capabilities;
4.) Active IT credentials or certifications DoD 8570 Information Assurance Manager(IAM) Level I, DAWAI IT Level I and/or ITILv3.
- Direct Deposit Required
- Two Year Probationary Period
- U.S. Citizenship Required
- Position Subject to Drug Testing
- Security Clearance Required
- Top Secret
- Sensitive Compartmented Information
- Polygraph Test Required
You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs.
Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.
NGA utilizes all processes and procedures of the Defense Civilian Intelligence Personnel System (DCIPS). Non-executive NGA employees are assigned to five distinct pay bands based on the type and scope of work performed. The employee's base salary is established within their assigned pay band based on their unique qualifications. A performance pay process is conducted each year to determine a potential base pay salary increase and/or bonus. An employee's annual performance evaluation is a key factor in the performance pay process. Employees on term or temporary appointments are not eligible to apply for internal assignment opportunity notices.
This position is a DCIPS position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are an external applicant claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must self-identify your eligibility in our ERecruit application.
This position is funded by the National Intelligence Program (NIP).