Senior Card Fraud Specialist

Alexandria , Virginia
Sep 25, 2017
Oct 19, 2017
Full Time

PenFed is hiring for a Senior Card Fraud Specialist in Alexandria, VA. The  incumbent processes all necessary forms and paperwork in the filing of complex ATM/card fraud claims, handles incoming and outgoing member calls, and provides guidance and training when necessary.  Handles correspondence within the Card Fraud Investigations Department and completes assigned reports. Balances daily branch activity. Assists with the operation of the overall program.  Provides backup to fraud and disputes team as necessary.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Investigate and research fraudulent ATM/Debit/Credit Card claims
  • Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud losses
  • Maintain tracking log of cases for auditing and daily case management purposes
  • Resolve fraudulent ATM/Debit/Credit Card claims in accordance with Reg E/Z, network/association rules and internal PenFed policies
  • Resolve member problems within delegated limits, including but not limited to refunding fees, monetary and non-monetary adjustments and engages with member as necessary
  • Provide assistance and training to less experienced staff members as required                                                                    
  • Maintain thorough knowledge of ATM Networks, VISA Amex and MasterCard regulations and operating procedures to assure timely resolution of chargeback and potential chargeback items
  • Engage with vendors to resolve outstanding issues concerning, payments and fraud claims
  • Complete daily assigned report cases, as well as regular fraud claim cases
  • Complete Suspicious Activity Reports as needed

Education and Experience

Equivalent combination of education and experience is considered.

    Associate’s Degree preferred Knowledge of ATM debit/credit card operations, in areas such as risk mitigation, chargebacks, dispute/fraud, and/or loss prevention Skill in comprehending and analyzing data and identifying trends and drawing conclusions Two years work experience in ATM, debit or credit card operations, at least a portion of which is credit card chargeback and fraud experience.  Effective verbal, written and interpersonal communication skills

Supervisory Responsibility

    This position will mentor employees.

Licenses and Certifications


Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.



Limited travel to various worksites may be required.


About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.


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