Sr. Manager, Research & Measurement

Washington D.C.
May 31, 2017
Jul 05, 2017
Healthcare, Nonprofit
Full Time

Manages the Explorations area at CAQH.  Explorations is responsible for managing the coordinated CAQH data-driven research agenda consisting of both internally identified and externally-focused research projects. The Exploration research portfolio is comprised of both ongoing established projects, and new research opportunities that require the Senior Manager to define, launch and steer as a result of industry and CAQH needs.  Projects are expected to promote the CAQH reputation as a thought-leader and trend setter in the area of the business of healthcare simplification. The Senior Manager will serve as an advisor to the CAQH management team.   The position is full-time exempt.
Specific Responsibilities:
•    Successful annual execution, oversight and evolution of the CAQH Index, which reports on data from over 5 billion healthcare transactions.  
o    Holds both day to day ongoing project design responsibilities, including data recruitment, collection and analyses methodologies.
o    Creates, expands and oversees the number of participating organizations. 
o    Manages contracted vendors that perform statistical analysis, data collection, peer review and participant recruitment.  
o    Gathers, analyzes and interprets a wide variety of data, and review analysis of contractors.  
o    Maintains a current understanding of industry trends that influence the Index methodologies and can inform CAQH as it evolves the Index.  
o    Serves as the staff liaison to the Index Advisory Council and manages Council. 
o    Proactively trouble-shoots potential issues; recommends and implements resolutions. 
•    Support and management of the CAQH research data priorities. 
o    Collaborates with Managing Directors to develop, recommend and guide CAQH to prioritize the benchmarking, measurement and analysis CAQH must undertake to support the continued growth and credibility of CAQH. 
o    Supports product or business development, communication needs or market intelligence CAQH wants to share as a thought leader. 
o    Undertakes projects whose goals may be provided to, or driven by, Explorations; projects range from publically issued data reports to study design recommendations. 
•    Collaborates with CAQH Communications & Marketing on gaining market understanding and awareness of the Exploration reports or findings, including the CAQH Index.  
•    Considers potential partnerships to expand existing efforts related to the Index, other research activities, or to provide mutual strategic, tactical or financial value. 
•    Prepares progress reports containing details to effectively inform appropriate CAQH Board, Index Advisory Council and staff.  
•    Supports analytical needs of other CAQH departments as needed. 
•    Proactively develops and maintains a project-management reporting system.
•    Prepares professional documents and represents CAQH in a professional manner at conferences, Board meetings and other relevant internal/external forums.
•    Works with Managing Director to develop annual budget for Explorations and subsequently manages approved budget.   
•    Manages graduate-level internship program. 
•    Performs other duties as needed and assigned.

Supervisory Responsibility:
•    External subject matter experts (SMEs) at various contracted firms. 
•    Graduate-level interns and/or junior level staff. 
•    Excellent interpersonal skills and the ability to communicate across organizational levels as well as external stakeholders.
•    Management skills to evolve a cross-functional research role within an organization. 
•    Ability to define a coordinated set of project goals, deliverables, and timelines. 
•    Very strong writing and speaking skills required.
•    Knowledge of industry best practices with regard to data privacy.  
•    Ability to be a team player as well as a team leader.
•    Proven analytical skills and strong attention to detail.
•    Outstanding time management and organizational skills.
•    High level of initiative and self-motivation.
•    Ability to interpret and present complex information. 
•    Proven data-driven research methodology creation and refinement skills.  
•    Advanced skills in statistical analysis and measurement software required.  Intermediate to advanced knowledge of Word, Excel and PowerPoint necessary. 

•    Six or more years of experience in a health care services research environment or a corporate healthcare setting with a research agenda. Ph.D. research may also apply.
•    Three or more years of experience in managing a range of healthcare research projects and related staff and/or contracted consultants.
•    Demonstrated leadership competencies with the ability to collaborate with others and establish working relationships, communicate effectively across the organization, coordinate multiple work efforts, and translate business needs into practical projects. 
•    Proven ability to write and present, in small and large venues, clear and concise reports which contain complex data and concepts. 
•    Lead researcher on at least two complex projects that resulted in a public deliverable with stated data methodologies.

•    Bachelor's degree and Masters of Science degree with an emphasis on statistics, informatics, economics, or related field required. 
•    Ph.D. in a related field highly desirable.

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