Appication Support Specialist
The Application Support Specialist serves as the central point of contact for any application related research, implementation support, issue resolution, customization/integration request pertaining to our software systems such as: NimbleAMS, Salesforce, InTacct, Nexonia, and any new tool to be implemented at RVIA. Provide support to RVIA staff for the creation of reports as well as data analysis. Responsibilities include, but are not limited to: Gain high-level functional knowledge of each department and their usage of technology applications. Investigate and troubleshoot application issues and bugs. Document and analyze enhancement requests made by staff, particularly pertaining to the Association Management System (NimbleAMS/Salesforce). Become the RVIA expert in Salesforce and NimbleAMS. Responsible for the full life cycle of a customer IT troubleshooting ticket pertaining software applications.
Required Skills & Experience:
The position requires 2+ years experience using an Association Management System and/or CRM and content management system. Possess working experience using salesforce and knowledge of software development lifecycle and workflow. Have the ability to work well with both technical and non-technical users. A team player who can work effectively as a part of the team and individually. Responds promptly to staff needs and solicits feedback to improve service. Must have strong written and verbal communication skills with experience communicating at all levels internally across functions. Detailed oriented in all aspects of the working environment. Strong analytical, problem-solving and decision making skills. Occasionally, extra hours may be required to support staff during the evening or on weekends.
If interested in this position, please submit an email to Alice Wang, Human Resources Director at RVIAjobs@rvia.org summarizing your skills and experience as they relate to meeting the requirements of this position.