Support the AFRC Installation Warning System (IWS) Alerts Emergency Management System Provide support to approximately 76,000 AFRC personnel who are using the IWS alerts software Responsible for resetting Wing Operator/Administrator passwords, responding to trouble calls from AFRC Wings, and working trouble resolution issues with the appropriate Wing and/or ATHOC Help Desk.Assist users in generating reports and queries to assist in tracking alert status, and in future training of AFRC personnel in the use of IWS Alerts Responsible for troubleshooting the IWS Alerts system with ATHOC engineers and working with end users and Program Manager. Responsible for supporting the IWS Alerts server (2 databases and 6 application servers) Responsible for patching, upgrading, backing up servers, responding to tasking orders from AFRC and/or the AFNet (etc., Network Tasking Orders). Travel to Dobbins may be required once a month to do such things as server backup, managing the backup servers, patch management, etc. for these activities that could not be completed remotely. Acts as command Internet Protocol Television (IPTV) Technician and command FAX Server Technician. Makes recommendations on implementing the command’s efforts for overall AFRC IPTV policies, management and support. Assists with implementing enterprise IPTV management, security, configuration control. Coordinates, tests, documents, evaluates and implements new IPTV technology. Assists the COR as the Command technical lead on IPTV. Makes recommendations on process improvements to make better efficiencies for IPTV in AFRC to save resources (e.g., costs, personnel, etc.). Makes recommendations on implementing the command’s efforts for overall AFRC FAX server, policies, management and support. Assists with implementing enterprise FAX server management, security, configuration control. Coordinates, tests, documents, evaluates and implements new FAX technology. Assists the COR as the Command technical lead on FAX server. Makes recommendations on process improvements to make better efficiencies for FAX services in AFRC to save resources (e.g., costs, personnel, etc.). Assists with certification and accreditation. Assists with on-site system administration functions. User account maintenance/support. File and account maintenance. System/File recoveries. System builds/rebuilds/imaging. Implementation of system management procedures. Technical assistance and support of file servers to include communications processors; workstations; and LAN/WAN components. Determines network node configuration. Supports backups. Software configuration management. Software and hardware upgrades and revisions. Systems analysis to resolve configuration and equipment problems. Provides recommendation to return sites to an operational status. Troubleshoots hardware, software and network problems. Software and hardware maintenance, patches, and tech refresh installs, as directed. Assists with front-end, end-user CFP functions to local site users. Attends Government called In-Progress Reviews (IPRs), technical meetings, and briefings in support of the command and control and network support systems. Coordinates, as technical liaison, technical requirements with the Government TPOC.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Secret Clearance required.DOD 8570 IAT Level 2 (Security Plus) required. 3-5 years of directly related experience supporting network operations. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.