Principal Systems Administrator (Service Desk) w/ Poly
General Dynamics Information Technology (GDIT) is looking for a Sr. Systems Administrator to perform system administration activities on a mission centric 24x7 enterprise operations & data center(s) infrastructure. Candidate will support a wide variety of classified and unclassified networks dispersed over multiple geographic regions. The candidate will be responsible for providing service desk tier 2 support; perform system administration of physical and virtual servers and network infrastructures. The candidate will perform the following duties: 1. Manages the functionality and efficiency of a group of computers running on one or more operating systems. Perform system administration functions that include operating system monitoring; COTS software monitoring; custom software monitoring; resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance; monitoring of storage space; technical support to personnel to include creating accounts/resetting passwords; etc. 2. Maintains the integrity and security of servers and systems. 3. Sets up administrator and service accounts. 4. Maintains system documentation 5. Interacts with users and evaluates vendor products. 6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. 7. Develops and monitors policies and standards for allocation related to the use of computing resources. 8. May program in an administrative language. 9. Develops and implements testing strategies and document results. 10. Provides advice and training to end-users. 11. Provides guidance and work leadership to less-experienced staff members, and may have supervisory responsibilities. 12. May serve as a technical team or task leader. 13. Maintains current knowledge of relevant technologies as assigned. 14. Participates in special projects as required. Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Qualifications
- 8-10 years of directly related experience in systems administration and analysis.
- Support the various shift work schedules in a 24x7 Operations CenterKnowledge of ITIL service management processesComprehensive knowledge of systems engineering principles, methods, and techniques Knowledge of the associated hardware, software, and equipmentKnowledge of database administration and server virtualizationPrior work on large, geographically disperse networksComprehensive know of monitoring and reporting systemsExperience with enterprise planning, design, testing and implementation of service desk ticketing systems and network infrastructureProfessional certification in one or more specific technologies is required, depending on job assignment such as Cisco, VMWare, Citrix, VSphere, Microsoft MCSE, Unified Communications, ITSM products, ITIL Foundations, PMP, Security+, etc.