Mobile Device Management (MDM) Technician - 1274

Location
Washington, DC
Posted
May 24, 2017
Closes
Jun 30, 2017
Function
Management
Industry
Specialty Trades
Hours
Full Time

Summary
The MIL Corporation seeks an experienced Mobile Device Management Technician for a full time position in Washington, DC. The MDM tech will be part of a front line team that provides support for the deployments and administration of the client's Mobile Devices, including but not limited to the mobile devices and peripheral equipment, administration of mobile phone and onsite day-to-day desk side support services related to the distribution of new iPhones, and collection of old Blackberry devices.

Responsibilities
• Utilize specialized experience with client-provided IOS mobile devices (iPads/iPhones), Blackberry and Android mobile devices in support of client's XenMobile Mobile Device Management (MDM) platform
• Provide direct device configuration, account administration, security, documentation, and customer service while deploying mobile phones for client's MDM customers
• Admin tasks include but are not limited to hardware, software, and peripheral testing, installation, configuration, upgrading, and troubleshooting and resolve issues and media sanitization/disposal in accordance with client policies and procedures
• Account administration includes all aspects of managing the creation of, troubleshooting and removal of customer accounts on client XenMobile (MDM) and Blackberry (BES 5 and BES 12) platforms
• Maintain and update SOPs and end user documentation
• Account administration, installation, configuration, troubleshooting, and documentation distribution support, to include telephonic support, for personally-owned mobile devices (BYOD)
• Phone support will entail answering a dedicated phone line used to report IT issues, requests for service and inquiries pertaining to the MDM platform
• Creating tickets in Remedy or other MDM database
• Normal upgrades and changes, to include but not limited to iOS updates, XenMobile infrastructure updates and mobile device app updates
• Knowledge of Networking, Windows 7 and latest Windows Operating System (OS), MAC OS, CISCO network, HP and Dell IT equipment
• Understand customer inquiries, probing for necessary details and communicating to the appropriate support group for resolution
• Performance of all tasks associated with remote administration of Blackberries and other SmartPhones (iPhone and Droid)
• Provide answers to commonly asked IT questions
• Provide resolution to commonly known issues

Required Qualifications
• Strong verbal and written communication skills; understanding basic grammar, being deliberate, clear and legible in all communications
• Ability to communicate with clients on all levels
• Strong troubleshooting and problem solving skills with mobile devices (Blackberry's, iOS, Android)
• Must be detail oriented with great attention to detail, particularly when multitasking is required
• Strong customer service experience
• Windows 7 knowledge as well as legacy operating systems
• Comfortable and familiar with working in a dynamic environment and producing quality work with demanding timelines
• Knowledge of the following software applications: Citrix, Xenapps, VDI Environments, Microsoft Office suite, Adobe Flash, Adobe Shockwave, Adobe Professional, ActivClient, Microsoft Internet Explorer, Java, Microsoft SilverLight, SCCM2012, QuickView Plus, WinZip

Technical Skills
• Cisco
• Windows Operating Systems
• Networking
• Windows 7
• XenMobile
• Mobile Device OS (Blackberry, iOS, Android)
• Microsoft Office 2013 Suite (the use of MS Excel, MS PowerPoint, MS Word)

Desired Qualifications
• Bachelor or Associates of Science Degree in Computer Science, Engineering or a related technical discipline; or equivalent experience
• ITIL Foundations 2011 (v3), Security +, A+ certifications and/or other relevant certifications
• HDI certifications

Experience
1 to 3 years of experience in the IT field

Education
HS/GED

Clearance
Public Trust, US Citizen


The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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