Financial Counselor Bilingual (English/Spanish)-PT-Silver Spring
Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy. Resolve patient's billing concerns via the telephone, correspondence or in-person. Investigate problems and complaints, and initiate resolution in a professional and efficient manner.
Support the mission of Trinity Health and Holy Cross Hospital. Adhere to mission standards, while conducting oneself in a professional, diplomatic, and tactful manner when handling customers. Show respect, and compassion, while providing excellent service to all customers, co-workers, and clients. Actively promote a healthy environment and core values to HCH's mission and staff.
Supports the Mission of Trinity Health and Holy Cross Hospital.Job Description Details:
Minimum Licensure/Certification Required (if applicable):
High school graduate possessing three (3) years experience in accounting and medical claims management, preferably in a hospital or physician's office setting.
Minimum Knowledge, Skills, and Abilities Required:
Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish required. Spanish is required for this position.
Working knowledge of computerized admitting systems, patient financial services, medical terminology, and third party payors. Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services. Be prepared to interact with them and act as a liaison for the hospital. General knowledge of other payer reimbursement. Able to interpret clinical data sufficiently to determine eligibility for various programs. Must possess excellent auditing and analytical skills for reconciliation of accounts. Proficiency with Windows, Word & Excel. General computer skills, including experience with email and the Internet. Familiarity with hospital accounting systems, preferably STAR and Healthquest. Excellent public relations and customer service skills. Excellent verbal and written skills with the ability to articulate information in a clear and concise manner. Able to interpret, read, and work from computer reports, and spread sheets Visual acuity/ Auditory acuity
Physical Requirements: Light work. Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Directly supervised by Financial Counseling Supervisor/ Manager. The Financial Counseling Manager is supported by the Patient Registration Credit/Collection Department Managers, including the Customer Service Supervisor. The Financial Counseling Manager reports to the Director of the Patient Registration Department.Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.