Works with the Program Manager to plan and coordinate service line area activities.Leads day-to-day operational activities within the service line area.Ensures resources deliver services and understand their roles in accordance with service line strategies.Manages work in accordance with the frameworks developed by the Service Manager.Appoints resources to required roles within the service line area. CLEARANCE: Secret or Above TRAVEL: N/A Perfect for the job? Bypass the application form and send your bio to: . Please include the Job Title in the subject line. YOUManages resources assigned to the service line area.Coordinates communication amongst resources (eg, holding team meetings) and the Tier 3 Application Support team.Monitors and reports on service line area performance.Identifies improvement opportunities within the service line area and assists with these improvements.Develops metrics and measures for gauging service performance. YOUR KNOWLEDGE BASE INCLUDES Strong organizational and leadership skills for documentation/coordination/routing of service requests, modifying resource composition and assignments, and optimization of service line processesStrong interpersonal and communication skillsExperience with multiple IT environments (production, development, stage, disaster recovery) and applicationsPersonnel management experience preferredCustomer support experience a plusExperience with the Software Development Life Cycle and Change Management processes a plus WE REQUIRE Ability to work effectively under pressure with constantly changing priorities and deadlinesAnalytical and problem solving skills, particularly data analysisStrong written and verbal communication skillsKnowledge of project planning and management concepts, methodologies, tools, standards and proceduresSecret or above Security ClearanceAbility to work effectively under pressure with constantly changing priorities and deadlinesAnalytical and problem solving skills, particularly data analysisStrong written and verbal communication skillsKnowledge of project planning and management concepts, methodologies, tools, standards and proceduresSecret or above Security ClearanceABOUT POWERTEKWe challenge you to come make your mark. Influence change. Work on vital missions. Advance your career. Powertek Corporation is a high-energy IT company that encourages its employees to help shape its culture with imagination and ingenuity. Learn more at DISTINGUISHING BENEFITSMatching 401k vested from day one.Choice of Health Insurance Plans and an employee assistance program.Company sponsored technical and management certifications.PowertekU online education with 4400+ technical and business courses.Educational tuition reimbursement and 529 Plan. Robust Awards & Recognition Program + perks, discounts, generous referral program. TO ALL APPLICANTSThank you for your interest and effort in applying for this position. Powertek is an Equal Opportunity Employer and does not discriminate against minorities, women, protected veterans, and disabled individuals with regards to any employment decisions, to include hiring.No unsolicited agency referrals please.