Field Service Technician
Summary: Install and repair broadband communications system in compliance with company technical standards from consumer service to exterior tap locations Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-serviceInstall and relocate outletsInstall or remove converters and cable modemsInstall interior and exterior wiringConnect peripheral equipmentTrain customers on proper use of equipmentMonitor, repair and record system, drop, and in-house leakageAssure proper signal levels and picture qualityIdentify causes of picture and/or signal degradationTroubleshoot from consumer device to tapTroubleshoot, repair and replace components from tap to consumer deviceAssure system security by terminating unused ports and tag drops and locking pedestalsTake voltage measurementsUnderstand/apply FCC and NESC technical standardsIdentify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)Provide superior customer serviceComplete all tasks to WideOpenWest quality standardsMaintain professional appearance and behavior at all timesMaintain excellent attendanceResponsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenanceReplaces defective/damaged tap plates and installs new taps.Troubleshoots/repairs problems between customer equipment and the RF of the optical node.Tests, maintains, splices, repairs and replaces coax cable.Installs rigid and semi-rigid coax cable (underground and aerial).Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.Performs underground and aerial construction duties associated with CATV operations.Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.Performs network troubleshooting including ping test, trace routes and speed test.Installs power supply and performs field engineering walkouts.Other duties as assigned - which may include training other employeesRequirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDRAble to accurately maintain records, logs, reports, work orders, etc.Able to operate office equipment, fax, copier, etc.Able to handle escalations and time-critical issuesAble to read street mapsAble to work flexible hours as required, including evenings, weekends and on-call shiftsMust have a valid driver's license and good driving recordEducation/Experience: Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred. Computer Skills: Basic computer skills are preferred, including internet and e-mail. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work while standing most of the timeAbility to walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipmentAbility to work in tight spaces while bending, twisting and reachingAbility to carry, climb and operate extension ladder (approx. 28' & 75lbs)Ability to differentiate between different sizes and colors of wiresAbility to perform work in elevated places (ie, roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusAbility to work in poorly vented areas such as attics, in extreme temperaturesAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to lift up to 90 poundsPhysically able to work computer equipment and test equipmentAbility to work in environments that may contain dust, dirt, noise, insects and cleaning solutionsAbility to work safely near power lines and electrical equipmentAbility to drive Company vehicles in a safe mannerMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.