Customer Retention Specialist

Employer
Frontpoint
Location
Mclean, VA
Posted
May 19, 2017
Closes
May 22, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
Overview:If you, like us, have a passion for customer satisfaction and a knack for understanding the needs and motivations of others, we want you on our team. In your role as a Customer Retention Specialist, you'll work directly with customers, answering their questions, assisting them with renewals and cancellations, and, above all, enhancing their confidence in Frontpoint and their choice of home security systems. This job has it all: huge growth opportunity, an upbeat, high-energy work environment and lots of diverse interpersonal interaction. With your talent, brains, personality and people-skills you will make an immediate contribution to our customers and our team. You will inspire customer loyalty and significantly enhance their overall Frontpoint experience. Frontpoint provides a truly unique work experience, with dynamic days and the personal gratification that comes from providing peace of mind. Make this job your stepping stone to a very bright future.Responsibilities:Answer customer questions about their new security systemProvide phone assistance on a wide variety of customer issues and Frontpoint processesDetermine customer concerns and offer appropriate solutionsEducate customers regarding renewal options and facilitate the renewal process for themSolve basic customer problems related to equipment and billingAssist customers with moving their security systems or transferring equipmentEnhance customer loyalty and reduce the number of cancellationsDocument all interactions in Frontpoint databaseJump in as needed to enhance team effectivenessQualifications:Strong English language communication skills, both oral and written, with proven ability to communicate effectively over the phoneEmpathetic, supportive, encouraging and nurturing dispositionStrong interpersonal, relationship-building and listening skills, with a natural, effective conversation styleA 'can-do', flexible and proactive approach to resolving problems and demandsExcellent organizational skills, with extreme attention to detail, accuracy and accountabilityEnergy and passion for delivering results in a fast-paced, metric-driven environmentBasic understanding of home networksBachelor's Degree preferredCustomer retention or service experience strongly preferredOptions:Apply for this job onlineApplyReferEmail job to a friend or colleagueEmailRefer a LinkedIn connectionShare on your newsfeedGo back to the welcome pageApplication FAQsSoftware Powered by iCIMSwww.icims.com