Quality Control & Client Service Representative

The Cruise Web, Incorporated
Calverton, MD
May 19, 2017
May 22, 2017
IT, QA Engineer
Full Time
The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with a generous benefits package, career stability, and growth opportunities. We seek to attract and retain the highest quality employees, and thereby best serve our client base. As a Quality Control and Client Service Representative, you will be an integral part of the team, and will have a direct impact on the client experience. All employees enjoy a comprehensive benefits package including medical, dental and vision insurance, generous paid time off, and 401k.As a Quality Control & Client Services Representative, you will: Review customer invoices and communications to ensure accuracyDetect and correct errorsCommunicate with the sales team on more complex customer transactionsCompute charges and track paymentsSpeak with customers over the phoneProvide excellent customer service to both internal and external customersProvide administration and support for large group transactionsAssist with other administrative functions, such as payment processingOther duties as assignedMinimum Qualifications: The required minimum qualifications include.Prior experience in a phone-based customer service environmentPrior experience performing detail based transactionsTyping speed of at least 35 wpmPrior experience computing and processing monetary transactionsAbility to communicate clearly, concisely, and accurately, both verbally and in writing Preferred Qualifications: Experience performing reconciliationsFamiliarity with processing credit card transactionsComputational skillsKnowledge of SalesForce.comCollege degree preferred Since the birth of The Cruise Web in 1994, the company's mission to provide its customers with the best value in planning and booking their cruise vacations, and its dedication to its employees, has driven The Cruise Web's success. The Cruise Web is committed to diversity, and is an Equal Opportunity Employer. To apply please submit an application with cover letter at www.cruiseweb.com.