Acquisition Manager - OI

Vienna, VA
May 19, 2017
May 22, 2017
Full Time
POSITION SUMMARY: The acquisition manager is directly responsible for the successful integration of newly acquired staff at the office level. Accountabilities include day to day office management as well as change management, motivating staff, maintaining a positive and encouraging environment, and relaying the MyEyeDr. culture. The acquisition manager is also responsible for achieving goals by providing direction, organization, coordination, communication and employee development, and ensuring the patient and associate experience meets and exceeds the Company's values.ESSENTIAL DUTIES AND RESPONSIBILITIES: Responds to and resolves any patient concerns or complaints: reports any complaints that cannot be resolved at the acquisition manager level to director of acquisitions.Promotes company brand to associates, patients and community.Maintains company customer service goals to exceed customer expectations, going above and beyond as a champion for the organization through ensuring the acquisition associates utilize the company's standards of operation.Monitors patient flow throughout the office, ensuring minimum wait time to our patients.Processes and submits all company documentation, including management reports, financial reports, third party claims, for timely processing.Ensures compliance of daily activities; confirmations, bank deposits, daily sales reporting, etc.; utilizes manager's checklist for accuracy, as well as daily checklists.Controls and directs selling strategies to maximize office profits.Audits and submits payroll on a biweekly basis for the office and acquisition team members.Maintains adherence to company policies, safety standards, and housekeeping practices.Conducts weekly training with office associates in regards to MED policies and procedures.Communications in a clear, accurate and motivational manner.Ability to shift into different roles at a moment's notice. Assist others in solving problems by sharing information, ideas and suggestions.Provides feedback to associates in regards to performance, provides direction when correction or improvement is required; coach, counsel and trains associates accordingly.Creates an environment that inspires the team to take personal ownership for achieving stretch goals and performance improvement.Generates a positive atmosphere by being a role model and encouraging teamwork.Attends all company meetings, training events, seminars, clinics, etc.Other duties, as assigned.EXPERIENCE AND QUALIFICATIONS AA or BA/BS in related field is desirable.Previous training experience a mustMinimum 2-4 years of related experience in a similar retail office environment.1-2 years of supervisory experience preferred.KNOWLEDGE, SKILLS AND ABILITIES Demonstrated success in working and managing in a retail, office environment addressing a broad spectrum of customer requirements and preferences.Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.Demonstrated ability to effectively manage inventory control, sales control and staffing control to maximize the profitability of the office.Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment. Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met. Proficiency in utilization of automated equipment and systems standard to the optometry industry.PHYSICAL DEMANDS This position requires the ability to communicate and exchange information, utilize industry standard equipment necessary to perform the job, and move about the office.Ability to lift boxes up to 25 pounds periodically.Ability to stand for extended periods of time.100% travel.WORK ENVIRONMENT This position is performed in a traditional retail office environment.MyEyeDr. is an Equal Opportunity EmployerWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. SalaryVienna, VA 22180, USA Apply Now

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