Loss Mitigation / Fraud Analyst
Loss Mitigation / Fraud Analyst - Kensington, MD Position DescriptionThe Loss Mitigation Analyst performs a wide variety of duties to support and maintain the foundation of the Credit Union's Loss Prevention Program. Emphasis on investigating fraudulent or potentially fraudulent activity; taking steps to prevent or minimize fraud losses to members and the Credit Union; providing staff and members with support related to fraud, financial crimes, scams and financial abuse situations.The Loss Mitigation Analyst will monitor suspicious activities, conduct investigations, document findings as an integral member of the Loss Mitigation Team at Signal Financial Federal Credit Union. The incumbent will review daily alert queues in an effort to circumvent potential losses. This individual will coordinate with and assist law enforcement when necessary. The incumbent must have excellent investigative and critical thinking skills and the ability to clearly communicate with members and staff verbally and in writing. Activities require discipline, attention to detail and sound analytics resulting in good judgment. Position Responsibilities Maintain an advanced understanding of Loss Prevention related regulations, best practices, and operational procedures. Act as the subject matter expert on internal loss prevention activities, including interdependencies, reporting and staff mentoring.Responsible for independently completing moderately complex research and analysis relating to fraudulent transactions and high risk activities on member accounts.Consistently and effectively document investigations when potentially suspicious and/or fraudulent member/staff activities occur.Responsible for learning and efficiently utilizing the predictive analytics tool (Verafin) to manage alerts.Responsible for responding to requests to perform investigations that may be sensitive and or confidential.Obtain evidence objectively and professionally. Collect information required for regulatory reporting, filing insurance claims and supporting documentation for investigations.Work with integrity, manage multiple assignments, maintain confidentiality of sensitive information and meet deadlines.Perform additional duties within the Audit, Risk, and Compliance team as assigned. Position Requirements High School or GED required, college degree or course work in fraud investigations preferredTwo to five years of similar or related experience in the credit card, check and/or fraud investigative work environment.Proficient with Microsoft Office Suite including Word, Excel, Outlook and PowerPoint requiredAbility to use diplomacy to facilitate changeStrong analytical and problem solving skillsStrong oral and written communication and presentation skills required.Ability to interact with all levels of management.Familiarity with Jack Henry Epysis desired The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.