Mortgage Business Analyst
Ongoing management and analysis of Ellie Mae Encompass Loan Origination System to include configuration and maintenance of business rules, triggers, milestone completion rules, reports, pipeline views, custom input forms and other administrative settings
Collaborate with business analyst team members and subject matter experts to understand cross functional impacts of system changes with regard to configuration, process, workflow, documentation and reporting
Determine how to best leverage new capabilities and enhancements introduced by Ellie Mae
Perform business workflow analysis; make recommendations for changes and optimizations, determine impact of proposed solutions, perform QA testing and coordinate users acceptance testing
Work with training and support teams as needed to create technical documentation, system documentation, “how to” guides, self-help references, and end user training, support and documentation
Identifies issues affecting the business unit which may not be related to the Encompass system and assigns to appropriate team
Act as a liaison with Ellie Mae, third party vendors and PenFed IT resources to maintain interfaces through the Encompass Network as well as the identification, development and deployment of custom integrations
Ensure Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending, maintain an understanding and keep abreast of regulatory changes that impact applicable systems and loan origination practices
Ensures all changes to Encompass adhere to applicable Change Control Processes, documenting all changes made to applicable systems including date change implemented and required approval for change
Resolves general end user issues in addition to assisting the end user in setting up reports, pipeline views, dashboards, etc.
Other duties as assigned
Bachelor’s Degree in business, computer science, information systems or a related field is preferred
Minimum of five (5) years’ of experience in Mortgage Lending/Banking, to include mortgage loan origination activities, loan programs, and regulatory requirements
2 years’ experience administrating Encompass Ellie Mae platform
Strong computer knowledge, including proficiency with all Microsoft Office products
Must understand the system development life cycle
This position will not supervise employees.
Founded in 1935, and still growing, we began as the War Department Federal Credit Union. Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets. We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa.
Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.